Features
-
License:
Free to try
-
Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
561
- Operating Systems:
Windows Vista, Windows XP
- Additional Requirements:
Java Platform 5
- Limitations:
30-day trial
- Date Added:
December 16, 2008
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Previous Versions:
Publisher's description of Web Help Desk
From MacsDesign Studio:The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way e-mail. As a 100% Web based, platform independent solution, the Web Help Desk software provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer satisfaction with Web Help Desk.
Core features include: 100% Web-based Help Desk Software; incident & problem management; asset management; 3rd party asset discovery integration; approval workflow; two-way e-mail correspondence; knowledge base management; LDAP / active directory synchronization; reporting included; and Windows, Mac OS X, Linux, or Unix Friendly.
- See more CNET content tagged:
- e-mail,
- knowledge,
- knowledge base,
- service desk
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