Scan & Fix 100 registry errors freePublisher's Description
From MacsDesign Studio:
The Web Help Desk is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.
Try the online demo and find out why customers like Apple, Sony Pictures and Starwood Hotels are so happy with the Web Help Desk!
What's new in this version:
- Each tech and client location can now have its own time zone. (Preferences > Date & Time > Business Zones).
- Ticket report now provides links in summary table to view tickets.
- Ability to define unlimited tiers (Tech Group Levels) within each tech group. Each Level has its own settings for auto assignment and default mail recipients. Escalation moves up through each defined level in the Tech Group, then to Group Manager and finally to Lead Tech for the ticket's problem t... See all new features
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