Web Help Desk Pro for Mac

Web Help Desk Pro for Mac

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Quick Specs

  • Version:
    12.0.0
  • Total Downloads:
    970
  • Date Added:
    July 18, 2013
  • File Size:
    267.67MB
  • Downloads Last Week:
    1
  • Operating Systems:
    Mac OS X 10.4 Intel/PPC/Server, Mac OS X 10.5 Intel/PPC/Server, Mac OS X 10.6/Intel

Publisher's Description

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User Reviews
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5 stars

"Fantastic tool for help desks"

April 10, 2008  |  By vwise

 |  Version: Web Help Desk 8.4

Summary

This review was originally posted on VersionTracker.com.
Just about a year ago we were looking for a web based solution to replace our aging FileMaker Pro in house solution. We looked at several solutions, some open source some commercial. None of the solutions had the ease of setup, use and interface design as Web Help Desk. The support has been terrific and very responsive. We've had very few problems but support was right there to fix the issue and offer recommendations on how best to use the product. We run our system on a Mac server but have clients using both email auto created tickets and web based interfaces. Since it integrates into AD all of the user credentials are already set. We manage multiple locations with techs located in different locations and this web based tool has been a tremendous benefit to keep us organized and track issues and response times. We are also starting to use the Asset portion as well. Looking forward to the new features coming out in version 9. Great product and great company.

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5 stars

"Awesome Product"

April 07, 2008  |  By wemeck

 |  Version: Web Help Desk 8.4

Summary

This review was originally posted on VersionTracker.com.
Been around different help desk solutions for 15 years and WebHelpDesk is best in show. The Technology Office shares the system between Buildings and Grounds. This collaboration is possible only because of the granularity of ticket assignment that WHD offers. Our workflow requires us to have each buildings custodial/maintenance request be approved by local building Principals, while technology issues have a different workflow. In addition the built-in and customizable reporting options allow us to detect and component isolate issues that might have otherwise not been as easily detected. Task manager allows for the auto-ticket creation for any and all cyclical tasks.

As time goes on we migrate and implement more and more of WHDâ??s built in features.

Easy to use, rich features, and extremely stable.

Michael Szpisjak
ACSA, ACTC, ACDT, ACPT, ACHDS, CNA

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5 stars

"Outstanding software!"

November 14, 2007  |  By marcos_dotmac

 |  Version: Web Help Desk 8.4

Summary

This review was originally posted on VersionTracker.com.
I agree with the other posters. We have been using WHD for over 4 years now. It was good then, it's much better now. It's beautifully laid out, easy for users and admins to use and upgrade. I am not a bona-fide geek by any means, but virtually any question I have is already answered in the FAQs.

The developer provides exemplary customer service, I just told him earlier today that he ought to be running a much larger company. He thoroughly understands the needs of users and admins when designing the software, and really, really has what it takes all around.

All software companies should look at the excellent interface, customer service and easy upgrades (Apple Xserve). I am never apprehensive about, "what happens if the upgrade breaks?" issues. You run the installer, which runs flawlessly, -maybe- tweak a settings file, and you're on your way with new features and bug fixes.

WHD is head and shoulders above anything else I've seen or used.
No, I was not paid to say these things. I simply like to recognize those who are doing first-rate work!

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5 stars

"unbelievable product and support"

July 25, 2005  |  By gbowie

 |  Version: Web Help Desk 7.4

Summary

This review was originally posted on VersionTracker.com.
the software is insanely good. great design and full featured, worth every cent. but the best part is the support. not only is the staff responsive when a problem occurs but they actually make constant improvements, often based on user requests. if you are serious about your business and ticket tracking, you use WHD. Sure there are cheaper, even free systems but the money saved in gained productivity more than pays for it. thanks guys!

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5 stars

"Yes!"

November 30, 2004  |  By outZider

 |  Version: Web Help Desk 7.2.2

Summary

This review was originally posted on VersionTracker.com.
Allow me to come back and rate this again, because it's even better than it was! We've been using Web Help Desk as a full trouble ticket system for our internal and external users, and it supports many clients and account types. Between WebHelpDesk and OpenBase, we have a flawless and easy to deal with system, far better than the RightNOW! system it replaced. Thank you again, Jonathan and the rest of the crew at MacsDesign. This product has come a long way, and I couldn't live without it!

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5 stars

"WOOHOO!"

October 25, 2004  |  By brossow

 |  Version: Web Help Desk 7.2.1

Summary

This review was originally posted on VersionTracker.com.
Individual Reports now include Total Work Time and Average Work Time.

Yeah, baby! Check my previous feedback to see how long I've been waiting for this feature. Everything else is just icing on the cake. I think they added it just to shut me up, but whatever -- I got what I wanted! Thanks, Jonathan and crew! :-)

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5 stars

"WHD Rocks!"

October 25, 2004  |  By NO!!!!!

 |  Version: Web Help Desk 7.2.1

Summary

This review was originally posted on VersionTracker.com.
Encore! Great product, excellent support! - Iâ??ve been using WHD for over 2 years and itâ??s a real time saver. Love your work Jonathan.

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4 stars

"Great Software!"

May 25, 2004  |  By helpdeskguy

 |  Version: Web Help Desk 7.0.2

Summary

This review was originally posted on VersionTracker.com.
We've been using this application at our company for the last 8 months or so, and I must say that I'm VERY happy -- several of my feature suggestions have been implemented (thanks!). I've been previewing the 7.1 beta versions and they've been excellent. The developers are super responsive and overall technical support has been great.

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5 stars

"Can't say enough good things"

July 02, 2003  |  By khalpin

 |  Version: Web Help Desk 6.3.4

Summary

This review was originally posted on VersionTracker.com.
We have been using a custom developed FileMaker Pro solution for the past three years. While it fits our needs to a T, we are constantly pouring money into it for ongoing development and maintenance. The major problem we had is that it was not web enabled. I had looked at Web Help Desk about 45 days ago and am I every please. Deployment was a snap. Performance over the internet on a G4/466MHz running Mac OS X Server 10.2.6 with a 768Kbps DSL connection is awesome. Our techs love it and more importantly so do our clients. Best of all the developer is amazingly responsive to not only emails but also feature requests (if feature additions was a category it would get a perfect score :-). We have seen a handful of our requests rolled into product updates. Absolutely love this app. Keep up the kick ass work!

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5 stars

"Keeps getting better..."

May 22, 2003  |  By brossow

 |  Version: Web Help Desk 6.3

Summary

This review was originally posted on VersionTracker.com.
Still using it, still loving it. One thing I wish with the new version is that there was an option to disable all the new billing stuff, which we don't need and frankly find annoying. It's an extra step for us when we close a ticket to have to click into another tab to enter total job time. Also still hoping for improved reporting options, such as average job time. Average open time is nice but doesn't help us in our planning for tech support needs.

Having said all that, this is by far the nicest helpdesk system we've seen. I'd recommend it to anyone. The hosted version is perfect for organizations on a budget -- no hardware to maintain, no software to update, and a lower annual cost by far than purchasing ... at least for us.

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Full Specifications

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What's new in version 12.0.0

Bugs Fixed in this version:

  1. The Admin Guide link on the welcome page now links to the correct documentation.
  2. Fixed a significant memory leak that could affect Web Help Desk performance.
  3. Fixed an issue that could create blank ticket notes in email update notifications.
General
Publisher MacsDesign Studio
Publisher web site http://www.macsdesign.com
Release Date July 18, 2013
Date Added July 18, 2013
Version 12.0.0
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Mac OS X 10.5 PPC, Mac OS X 10.4 Server, Mac OS X 10.4 Intel, Mac OS X 10.5, Mac OS X 10.4 PPC, Mac OS X 10.5 Server, Mac OS X 10.6 Intel, Mac OS X 10.5 Intel, Mac OS X 10.4, Mac OS X 10.6, Macintosh
Additional Requirements None
Download Information
File Size 267.67MB
File Name WebHelpDesk-12.0.0-WHD.dmg
Popularity
Total Downloads 970
Downloads Last Week 1
Pricing
License Model Update
Limitations No functional limitations. 30-day trial.
Price Free

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