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Web Help Desk Pro 9.2.3.1 for Mac

Quick specs
Price: Update
Operating system: Mac OS X 10.4/Server/10.5/Server/10.6/10.4 PPC/Intel/10.5 PPC/Intel/10.6 Intel
Date added: November 24, 2009
Total Downloads: 108
Downloads last week: 2
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Publisher's description

From MacsDesign Studio :

This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:

Mac OS X Help Desk Software Solution
Web-based Client UI - Zero Footprint
iPhone web-app accessibility
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
LDAP / Active Directory Synchronization
Knowledge-base Management
Two-Way E-Mail Correspondence
Asset Management & Discovery Integration
Customer Satisfaction Surveys
Track Billable Time & Materials
Service Level Agreement (SLA) Alerts
Performance Reporting

Help Desk Software Integrations:

iPhone Web-app & Webkit browser support
LDAP (Lightweight Directory)
Microsoft Active Directory
Email-to-Ticket Conversion
SMTP, IMAP, POP3, Exchange Web Service API (EWS)
VNC URL Protocol Tool
Apple Remote Desktop
Microsoft SCCM & SMS
LANrev
Casper Recon
Any major Asset Discovery Tool

What's new in this version:

Fixed: Unapproved and expired FAQs no longer appear in client UI.
Added: Hosted accounts can now set LDAP connection timeout (up to 120 seconds).

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