This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
What's new in this version:
Bugs Fixed in this version:
- The Admin Guide link on the welcome page now links to the correct documentation.
- Fixed a significant memory leak that could affect Web Help Desk performance.
- Fixed an issue that could create blank ticket notes in email update notifications.