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This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with an iPhone app, email-to-ticket conversion, LDAP & Active Directory integration, trouble ticket email notifications, track work time, a self-service knowledge base, and much more. Web Help Desk has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
What's new in this version: Version 10.2.0.41 features a number of minor feature enhancements and fixes.
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All versions:
3.0 starsout of 5 votes
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Current version:
3.0 starsout of 2 votes
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My rating:
Write review
Results 1-2 of 2
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"Product is not free"
Version: Web Help Desk Free 10.2.0.41
Pros
unsure of the products quality
Cons
Maybe it's a good but it's not as advertised. Two tech seats are over $1,000.
Summary
Haven't been tricked on CNET before downloading for pay software when advertised as free.
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"Best Help Desk Software on the Market"
Version: Web Help Desk Free 10.2.0.41
Pros
Easy to setup and roll out to users.
Scales well.
You only pay for tech seats (free users)
Web based clients: Mac, Windows, UNIXCons
No drawback and no issues
Summary
For those who posted negative review they may not have used many other help desk systems out there. I have and I can tell you this is a fact try this software out before you waste thousands of dollars on big name solutions that do not work well. I feel sorry for those who roll out ugly, buggy, slow and costly solutions that their staff hates to their organizations because they do not know any better...
