- Quick specs
- Price: Free
- Operating system: Mac OS X 10.5, Mac OS X 10.5 Intel, Mac OS X 10.5 PPC, Mac OS X 10.6, Mac OS X 10.5 Server, Mac OS X 10.6 Intel
- Date added: October 16, 2009
- Total Downloads: 198
- Downloads last week: 4
- See full specifications
- Average user rating: Be the first to rate this product!
Publisher's description
From MacsDesign Studio :The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
- - Mac OS X Help Desk Software Solution
- - Web-based Client UI
- - Zero Footprint
- - Customer Service Web Portal
- - Incident & Problem Management
- - Email-to-Ticket Conversion
- - LDAP / Active Directory Synchronization
- - Knowledge-base Management
- - Two-Way E-Mail Correspondence
- - Service Level Agreement (SLA) Alerts
- - Reporting Included
Free Help Desk Software Integration:
- - LDAP (Lightweight Directory)
- - Microsoft Active Directory
- - Email-to-Ticket Conversion
- - SMTP, IMAP, POP3 Web Help Desk Software
Free Edition:
- - No Trial Period or Expiration Date
- - Software Completely Free From Ads
- - Unrestricted Lite Edition Functionality
- - Free Software Upgrades for One Year
- - One Support Staff Admin Login
- All of the features, none of the hassles.
Free help desk software. Web-based UI, trouble tickets, customer service portal and knowledge base. No expiration, no ads, just free.
What's new in this version:
- Fixed: Issue causing bar and pie charts not to appear in PDFs.
- Fixed: Bug preventing scheduled reports from being sent if they were assigned to clients but no techs.
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- See all Help Desk Software downloads
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