- Quick specs
- Price: Free to try (30-day trial, all features available);
- Operating system: Windows 2000/XP/Vista/NT
- Date added: July 20, 2008
- Total Downloads: 11,290
- Downloads last week: 35
- See full specifications
A newer version of Tele-Support HelpDesk is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 2 votes
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Publisher's description
From Resource Dynamics :For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.
Version 4.0 adds the following new features: Custom Designed Screens, Work Flow, Web form auto fill for new inquiries, screen captures, and auto link to inquiries.
What's new in this version:
Version 4.0 adds the following new features: Custom Designed Screens, Work Flow, Web form auto fill for new inquiries, screen captures, and auto link to inquiries.
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