Tele-Support HelpDesk 3.2.1

Quick specs
Price: Free to try (30-day trial, all features available); $1,495.00 to buy
Operating system: Windows 2000/XP/Vista/NT
Date added: August 22, 2007
Total Downloads: 11,290
Downloads last week: 35
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A newer version of Tele-Support HelpDesk is available.

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Average user rating: 4.5 stars out of 2 votes
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Publisher's description

From Resource Dynamics :

For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.

Version 3.2.1 includes multi level ACT! support, faster and more comprehensive searches, importing capabilities, email handling, customized emails on referring inquiries.

What's new in this version:

Version 3.2.1 includes multi level ACT! support, faster and more comprehensive searches, importing capabilities, email handling, customized emails on referring inquiries.

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