SysAid Server Free - Free download and software reviews - CNET Download.com

SysAid Server Free

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All User Reviews

Results 1-2 of 2

  • 5.0 stars

    "SysAid's Help desk:Reliable ultimate solution!"

    June 8, 2012  |   By MsRupee

    Version: SysAid Server Free 8.5

    Pros

    SysAid's Help desk is your reliable ultimate solution, designed with comprehensive help desk tools, multi-channel support, and mobile capabilities. With its top 5 customer service strategies, SysAidcss helps you choose the right customer service.
    Special features of of SysAidcss
    1 The free PDF of Sysaidcss discusses the 5 most important customer service strategies to boost the quality of your customer service. SysAidcss solution for for all your needsSysAid CSS Mobile is a free application for your iPhone smartphone that enables support agents to view and manage customer requests from anywhere in the world.
    2) Excellent customer service, available right at your fingertips.
    3) SysAid Pro Edition offers a feature-rich helpdesk with customization, integration, and scalability.
    4) SysAid provides automatic management for scanning, listing and monitoring all your network.
    5) It is a dynamic and highly intuitive free software solution for small to medium-sized organizations.

    Cons

    When calling support sometimes it takes a bit long since the customer care is busy.

    Summary

    In this modern world of fast communication, it is quite essential to provide easy and efficient service to your customers. With the help of SysAidcss, it is easy for you to choose the right and expert customer service. SysAidcss ensures you all help by providing you with comprehensive ticket management tools, advanced customization, and ease-of-use experience.Visit the site http://www.sysaidcss.com/ for your software solutions. You will discover wonders.

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  • 1.0 stars

    "Very difficult getting helpful support"

    February 23, 2012  |   By Silent_Ray

    Version: SysAid Server Free 8.5

    Pros

    The SysAid product has many parts and will help you check-off functionality when doing your dilligence. We were very excited to start using SysAid a few years ago because of all the listed functionaity. The US Eastern hours that someone picks up the phone are good.

    Cons

    Most of the functionality is not complete. When calling support you have to be routed to a specific person and if they are busy (which they almost always are) you need to wait for a call back that very rarely comes. You would think that a helpdesk software company would have a real helpdesk. Most of the issues submitted are not addressed for days. The last new feature added to the system started scanning thousands of subnets for no reason which then flooded my network and set-off all intrusion detection systems as network scan attacks and blocked web and email servers from accessing the internet which stopped our business.

    Summary

    If you are looking for a helpdesk application that has many features this is it. If you are looking for a helpdesk application that the features work as most industry standard applications do, you will be frustrated. If you using this as a Managed Service Provider you will be disapointed. It appears that they have made an effort to expand their company in 2011 and have brought on more clients than they can handle. I have discussed this with their sales staff and they told me that this was not the case. The facts show support has gotten much worse over the last 6 months. I am hoping that SysAid reads this post and corrects the issues so we could once again be a happy client of theirs.

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SysAid Server Free