CNET Editors' note: The Download Now link will direct you to a form on the developer's site that you must fill out before download.
From SunView Software:
ChangeGear Express--Service Desk Edition is an easy-to-use and simple-to-deploy change and incident management solution. ChangeGear's workflow is based on IT Infrastructure Library (ITIL) out of the box to reinforce best practices in your IT process. ChangeGear routes each Request for Change (RFC) through its entire lifecycle including: request, screen, authorize, implement, release, and review. Simplify your help desk with an incident management module that includes email ticket creation, a web-based Self-Service Portal, and automated assignments and notifications. You can also create customizable notifications and reports to ensure that proper approvals are taking place ensuring regulatory compliance. The Free Edition is fully functioning with two included named users.
More Products to Consider
- Take an open-source approach to office productivity.
- Convert Adobe PDF file to MS Word file format.
- View, navigate, and print PDF files.
- Open, edit, and save files using the new file formats in 2007 v...
- Create and share content with the help of a comprehensive set o...
- Provide high-speed Help Desk / Service Desk system.
- Convert PDF files to Microsoft Word format.
- Provide complete Help Desk and Asset management software with S...
- Keep track of how you use your PC.
- Secure your investment and make it your own with an unlimited l...
- Create, view, edit and share word, spreadsheet and presentation...
- Provide an all-in-one IT help desk software with asset manageme...
- Develop your own custom solutions visualizing various data.
- Host PHP/AJAX Web based help desk and customer support.
- Automate many aspects of call and trouble ticket management.
- Create, manage, and collaborate with others on presentations.
- Register and watch requests from users in network.
- Render PDF files within applications that support the print fun...
- Provides effective communication between a user and an IT suppo...
- Convert your PDF files into various image formats.
- Manage incoming service requests and support calls.
- Enable Help Desks to quickly 'broadcast' status messages to mul...
- Create, encrypt, and merge PDF files.
- Manage and keep sort of PC inventory.
All versions:5.0 stars
out of 1 votes
Current version:5.0 stars
out of 1 votes
My rating:Write review
Results 1-1 of 1
"ChangeGear is an Incredible Brand"
Version: SunView ChangeGear Express Service Desk Edition 4.5
Easy to Use, Quick to install, robust in features, ITIL framework, incredible and quick to respond tech support
I haven't experienced any issues to date and very happy with product and company.
We've since upgraded to their Enterprise product, but their freeware tools are really incredible. They are the only company that also provides excellent support for these free products. That is rare from my experience.