PacketTrap PSA

From PacketTrap (a division of Dell):

Whether you are using spreadsheets and sticky notes or clunky software, PacketTrap PSA will transform your IT service management into an efficient, enjoyable--process. IT Companies like yours will surely benefit from significant time savings and a dramatic increase in profitability. - Enjoy an easy to use yet powerful interface that even your techs enjoy using; - Gain access to customer information and service performance metrics; - Increase revenue by easily capturing all billable service activities; - Save time from order to invoicing and deliver superior customer service;