- Quick specs
- Price: Free to try (45-day trial); $995.00 to buy
- Operating system: Windows 95, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
- Date added: June 26, 2003
- Total Downloads: 78,311
- Downloads last week: 14
- See full specifications
A newer version of HelpSTAR Express is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 3 votes
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Publisher's description
From Help Desk Technology Corporation :HelpSTAR provides a completely flexible workflow, a rich web interface, automatic priority escalation and notification for your help desk. End users can log service requests via email, through the web, or using HelpSTAR's MS Outlook style user interface. Both end-users and support-reps can search the Standard Solutions database for common problems, and best practices procedures. Support reps can also conduct a Boolean search on the historical service requests database. With HelpSTAR, nothing 'falls through the cracks'. HelpSTAR provides a rich workflow paradigm, with tools for real-time monitoring of help desk activities.
HelpSTAR's standard reports enable you to identify recurring problems, enabling you to solve the source, rather than continuously resolving issues. Satisfaction surveys and reporting uncover areas where additional staff or training is required. We can't anticipate your every present and future reporting needs, so HelpSTAR custom queries provide an intuitive and pow
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