Call Soft Pro

Call Soft Pro

Average User Rating:
3.1
out of 14 votes

Quick Specs

  • Version:
    3.1.4
  • Total Downloads:
    157,181
  • Date Added:
    Sep. 27, 2005
  • Price:
    Free to try (30-day trial); $39.95 to buy
  • File Size:
    9.02MB
  • Downloads Last Week:
    8
  • Platform:
    Windows

Publisher's Description

+
 
read more +
User Reviews
+

Results 1–5 of 5

2 stars

"Poorly Written...Needs Help!"

February 26, 2013  |  By Dons1947

 |  Version: Call Soft Pro 3.1.4

Pros

Lots of features. Forwards to email. Talking Caller ID. Customizable.

Cons

NO SUPPROT! They virtually forget about you after purchase. Plenty of bugs. Old school programming.

Summary

I have been an owner and used of this software license for many years. I have struggled with it's quirks and lived with it's bugs. When I first purchased it (Feb 2004) they would answer requests for help, but in the last few years they have disappeared. The limitations on which modems will work with it are brutal. I purchased the exact modem they suggested and it still works part of the time. It will answer calls including faxes, but now it won't keep the fax. It times out nad it's gone. The recording of greetings is limited to extra poor quality sound. Unfortunately there isn't much out there to compete. Most of them want a monthly fee. Too bad CallSoft doesn't put a little more effort in their product.

Reply to this review

Was this review helpful? (0) (0)

2 stars

"After you buy, they seem to disappear"

September 15, 2009  |  By SRQJohnson

 |  Version: Call Soft Pro 3.1.4

Pros

Thoughtfully designed product, which was a trendsetter several years ago when I first bought the product. Now there are others with equivalent features for the same price or less.

Cons

I reinstalled the Callsoft software recently as a new need arose for it. I still had my registration information, but the program would not accept it for some mysterious reason. Emails over a period of weeks have not been acknowledged by callsoft.

Summary

Any user installed software which is highly technical is going to require, as a minimum, a phone call or two to the factory/developers. The software I bought years ago was a bit quirky, IE the database MUST be in the executable directory, etc. There were minor performance issues, that could be lived with. At the time I was using it as a hobbyist, and liked it OK. Now I need something for my business and want more reliability.To sell something fairly complicated, AS IS should put a small company out of business in short order. So it appears if I want to use the product again I need to buy it again. For my money I will spend it with an organization which will acknowledge that I am a customer.

Reply to this review

Was this review helpful? (0) (0)

2 stars

"Good product, if it worked... no tech support"

December 06, 2007  |  By lenbh

 |  Version: Call Soft Pro 3.1.4

Pros

I purchased this product based on the features - not bad for the price. I really liked the idea of forwarding FAXes to an email account.

Cons

My initial tests showed that it worked for the first page (I only sent a single page FAX to prove it would work), and then purchased it. Unfortunately, after that, I found that it would time out on the second page, and throw away the fax. There are a few other quirks. I tracked down the EXACT modem recommended by Callsoft, and configured the system exactly as they suggest, with no improvement. I tried contacting Callsoft support, and after several re-sent emails and a request for a refund, I finally received a reply after several weeks, with a generic answer to my problem that was already in their online FAQ. No further reply to several emails since then. SOOOOO, if you want to use this, (1) test it thoroughly before you buy it, and (2) don't count on getting any support, nor a refund.

Reply to this review

Was this review helpful? (0) (0)

4 stars

"May not answer individual emails, but still a lot of product for the money"

May 08, 2007  |  By greenexpert

 |  Version: Call Soft Pro 3.1.4

Pros

I have been using this product for many, many years. I have a small landscape company and cannot afford a full time secretary.

Call Soft Pro answers the phone, receives faxes (so we don't need a second line), and has multiple configurable mailboxes. It also will notify you of messages via txt message to your cell, pager, email, etc., telling you the caller ID information, date, time, and will even forward the messages to you as a sound file if you like. Call Soft Pro can also forward a call using the three way calling feature (very neat! - we use that for "press 1 to be connected to the manager / salesperson's cell phone, etc.).

There are many, many more configurable options and features, way too many to list here. In fact, I still haven't found anything that I wanted to change, but couldn't (and I am pretty quirky with wanting to tweak things). And new features continue to be incorporated from time to time in new versions.

I don't think you can find any other software out there that provides anywhere close to this much functionality at anywhere near this price. It has a lot of the features of a complete small company phone / voicemail system for a fraction of the price. Not needing to have a second phone line for the fax will pay for the product in the first month alone! Not to mention all of the other great features. Give it a try!

Cons

As some have said, sometimes you don't get answers back to your emails. This is a new experience for me. In years past, I used to have all the emails I sent in answered within a few days, but lately I have sent a few which have not been answered at all, and it has been a few weeks now. The issues I reported were minor bug reports however, that do not affect my everyday use. Also, any problems that I have reported over the past years have been corrected in new versions. You may not get an email back addressing your specific problem, but the issues are eventually addressed, judging from what I have seen in the past.

I dunno, maybe the guy has been busy with his day job, and develops this on the side. If he took the time to do it full time and/or hire support staff, the price of the product would be that much more. So appreciate it for what it is.

In summary, I still think that there is still no other software out there that comes even close to this amount of functionality at this price. So quit whining. :)

Reply to this review

Was this review helpful? (1) (0)

2 stars

"No visible means of support"

April 24, 2007  |  By NoBetaPls

 |  Version: Call Soft Pro 3.1.4

Pros

Thoughtfully developed, very well documented and full of great features. In fact, we couldn't think of anything they left out. Extremely flexible with respect to configuration--options for everything. All in all, we couldn't wait to implement it for all our business telephony.

Cons

Sadly, support is non-existent (as reviews of prior versions mentioned). We couldn't get CallSoft Pro 3.1.4 to play well with other applications, so we tried many times over a two-week period to get presales support about it. All listed contacts were unresponsive. Not a good beginning for software that's expected to answer the phones for my business.

Reply to this review

Was this review helpful? (0) (0)

Results 1–5 of 5

Add Your Review

Login or create an account to post a review.

You are logged in as . Please submit your review for Call Soft Pro
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update your review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

 
see all reviews +

Full Specifications

+
General
Publisher 4x4 Software
Publisher web site http://www.mycallsoft.com/
Release Date September 27, 2005
Date Added September 27, 2005
Version 3.1.4
Category
Category Business Software
Subcategory Business Applications
Operating Systems
Operating Systems Windows 98, Windows Me, Windows, Windows 2000, Windows XP
Additional Requirements Windows 98/Me/2000/XP/2003 Server
Download Information
File Size 9.02MB
File Name csp31.exe
Popularity
Total Downloads 157,181
Downloads Last Week 8
Pricing
License Model Free to try
Limitations 30-day trial
Price $39.95

Previous Versions:

Add to my list Report a problem
 
read more +

More Products to Consider

Close[x]

Submit a problem report for Call Soft Pro

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The Download.com Installer isn't working as expected

The download link does not work

The software has a newer version

The product contains malicious software

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Close[x]

Problem Report submitted

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK