BridgeTrak for Windows 7 build 143

• Quick specs
• Price: Free to try (100-issue trial, paging- and e-mailing-disabled); $995.00 to buy (Buy it now)
• Operating system: Windows XP, Windows 2000
• Date added: January 18, 2006
• Total Downloads: 12,990
• Downloads last week: 7
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• Average user rating: 2.5 stars out of 14 votes
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User reviews of BridgeTrak for Windows 7 build 143

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• 2 stars

  1 out of 1 people found this review helpful

  Version: BridgeTrak for Windows 7 build 143

  "Middle of the raod, not bad, but defiantly not good."

  by MrPeavs on February 1, 2006

  Pros: It is hard to come up with anything that really stands out, that could be consider as a �pro� for this software. I guess you could say that it works or that the user interface is nice and clean. For the most part, it is simple and easy to use and the manuals do a descent job of explaining the software and its features. The interface, using .NET, looks much better than the archaic look at feel that was 5.5. Aside from that, there is nothing else that I can say in a positive way about it.

  Cons: The first bug I encountered is if a user has a query assigned in their �StatusBar� and that query was deleted. The next time the user logs in, their account is totally in accessible. Their response to me was this; don�t give users access to delete queries and that they would look into it. Another error I found is that if you want to click on the Email Issue button and you have it setup to email through Outlook.

  There is the mysterious �Age� field, even with Hours of Operations set, the age doesn�t seem to have any consistency. An annoying one is that some fields are not sorted and there is no option to choose how to sort them. Users take the lowest denomination of rights, hard to have users in many groups. With �Custom Fields�, I really feel like they are a total joke. It is really cumbersome to have to go to the �Custom Field� tab to enter in that information.

  My biggest problem with the software; lies within the query system. With fields like Assigned Group, Priority or Assigned User. I have tried putting a NOT operator in front of all the defined entries for that field, but that does not return empty fields. There is no way to see if the Issue has not been assigned to anyone. The other major problem that I have with the query system is any query that involves date/time. Lets say you wanted to write a query that returns all cases that were received 5 days ago or more. You have to select a date that is 5 days out from today. The problem is that you would have to go in every day to edit that query. What I don�t get, when the Priorities are set on a day, hour and minute bases, why can�t we do 5 days, 0 hours and 0 minutes? There is also no logical way to have a query return results with a date/time field that is NULL (empty). What I have done to get a NULL (empty) date/time field is to choose the condition of less than and select 1/2/1901. Since the NULL (empty) date/time field is stored in the database as a 0, it will return any date/time field that is NULL (empty).

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• 5 stars

  0 out of 1 people found this review helpful

  Version: BridgeTrak for Windows 7 build 143

  "This software is AWESOME"

  by crh1972 on February 8, 2006

  Pros: I have been using this software for over 5 years now and it gives me everything I need to track issues, organize issues, report issues, and measure my support departments effectiveness. It also gives me features such as a knowledgebase, automatic escalation emails, client database, and product organization. All of this for a price that is way below expensive CRM systems. I wouldnt use anything else!

  Cons: No issues to report, Software works great!

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• 5 stars

  0 out of 1 people found this review helpful

  Version: BridgeTrak for Windows 7 build 143

  "The new version is great!"

  by TWiseRad on February 7, 2006

  Pros: We have used BridgeTrak since version 4. Honestly, the old version was getting outdated. But version 7 is totally new, and it's outstanding. Lots of improvements to the features and the interface is completely new. Usability went way up. The query and bridgesearch features are very nice for finding issues quickly (surprisingly, other products have very poor searching features, which is critical in an app like this). The knowledge base is top notch - they even added an HTML editor to it. I don't think you can do better for the money. I'm glad we stuck with it.

  Cons: We were among the first to convert to 7.0. We participated in the beta, but there were a couple of minor bugs that we found after going live. It took them about a week to fix them. For instance, one of our users specified a path for the attachments directory that not everyone could access (it was a local path on his computer). That caused other people to hang while the app looked for that path. Changing the path to a network drive fixed the problem, but they also fixed the bug so if it happens again we'll know about it and not hang. Otherwise, everything has been very smooth and we're very happy with version 7.

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