Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, and queries. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.
Version 5.5 build 1004 modifies interface and features product integration enhancements.
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