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Service Manager for EBS for Android
Developer's Description
By installing this app you agree to the End User License Agreement terms at http://docs.oracle.com/cd/E85386_01/infoportal/ebs-EULA-Android.html.
With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.
-Track service request backlog
-Prioritize escalated service requests
-Reassign service requests to balance work queues
-Provide analysis to expedite resolutions
-Reduce service agreement violations
Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com
Full Specifications
What's new in version 1.2.0
General
Operating Systems
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