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Editors' Review

GoToAssist offers excellent IT support tools that are perfect for small businesses. The free version is a 30-day, full-featured trial if you provide your credit card information and a 14-day modified version trial if you do not provide your credit card information.

GoToAssist consists of three fundamental IT support tools -- remote support, service desk, and monitoring. For the most part, the program works via the Internet, although in order to pull information from devices connected to your network you need to install a satellite program onto each networked machine or mobile device. Installation is quick and easy, but learning the myriad features requires a little time and effort. Luckily, the developer provides the user with video tutorials, a knowledge base, Help pages, and a free chat service if they have questions or problems with the software. You are able to choose the number of support staff when you sign up for the service. You can also choose and set up tools based on the services you provide and devices you have. Upon install, you can immediately give live support to your customers if they can access their device and share their screen. You may also install the unattended computer satellite program so that you can work on problems even if your client is not attending their devices. In addition, the program offers mobile device remote support, which means that you can deliver support to users with mobile devices as well as deliver remote support from your own Android and iOS mobile devices.

As a useful tool, GoToAssist helps any small or large business with a significant client base. After the trial period is over, the cost at approximately $69 a month per technician is not only affordable, but also well worth it. With all of the technical support offered, even a novice can navigate this application.

Editors' note: This is a review of the trial version of GoToAssist 1.6 build 402.

 
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Full Specifications

What's new in version 2.3 build 818

  • Support for technician-based permissions
  • Renamed session thumbnails
  • Bug fixes

General

Publisher Citrix Systems
Publisher web site http://www.citrix.com/
Release Date June 10, 2015
Date Added June 10, 2015
Version 2.3 build 818

Category

Category Business Software
Subcategory Collaboration Software

Operating Systems

Operating Systems Windows Vista/7/8
Additional Requirements None

Download Information

File Size Not Available
File Name External File

Popularity

Total Downloads 106,970
Downloads Last Week 97

Pricing

License Model Free to try
Limitations 30-day trial
Price $69
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