ZipCloud for Mac

ZipCloud for Mac

Average User Rating:
1.3
out of 18 votes
See all user reviews

Quick Specs

Version:
1.4.0.6
File Size:
258.14KB
Date Added:
September 12, 2012
Price:
Free to try (14-day trial); $4.95 to buy (Buy it now)
Operating Systems:
Mac OS X 10.5/Intel, Mac OS X 10.6/10.7/10.8
Total Downloads:
205
Downloads Last Week:
6
Product ranking:
Additional Requirements:
Not available

Publisher's Description

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All User Reviews
  • All Versions:

    1.3

    out of 18 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 1
    • 1 star: 16
  • Current Version:

    1.3

    out of 18 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 1
    • 1 star: 16
  • My rating:

    0 stars

    Write review

    Results 1-10 of 18

  • 1 stars

    "Restore doesn't work- NO support but PLENTY OF SPAM"

    June 07, 2014   |   By mgNYC

    Version: ZipCloud 1.4.0.6

    Pros

    It is faster than some of the other cloud services

    Cons

    It may be faster because it isn't actually backing up anything
    I did a small trial back up. Got 5 emails from the company on the first day after trial sign up.
    Had trouble accessing the files I backed up, could not restore a test file. Support seems limited to a forum. Yet, though I got not response from emailing about the technical issues, I get a couple emails a day from the company telling me to upgrade and pay, even though I have clearly stated NOT to contact me and that I will not be using the service. So the priority seems to be on massive sign up of users but not on service or product.

    Summary

    Stay away.

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  • 1 stars

    "Horrific service, np to take your money, after ..."

    May 26, 2014   |   By Grandtout

    Version: ZipCloud 1.4.0.6

    Pros

    I continue to look for...

    Cons

    +$$ for this option + $$ for that option + ...
    The unlimited space is NOT unlimited.
    I received the same email of tallgaloot2 and after I received two email of threat because I have several .avi file in my backup, sure... I'm video designer.
    And after several email (without response), Zipcloud has closed my account without regard to my remarks.
    I have not been able to get a refund for my prorated.
    I recommand to NEVER NEVER NEVER share your data with this company!

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  • 1 stars

    "STAY AWAY!"

    February 05, 2014   |   By MnplsGuy

    Version: ZipCloud 1.4.0.6

    Pros

    None - product doesn't work

    Cons

    Company is borderline fraud. They won't close your account and they will not honor their refund policy. Not doing backups is a better option than trusting your data with Zipcloud.

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  • 1 stars

    "Stay away!"

    October 25, 2013   |   By nathan_wong

    Version: ZipCloud 1.4.0.6

    Pros

    It does work to some extent..

    Cons

    I did sign up after they gave me 70% discount so I got in for a very good deal -- about $60 for unlimited backup for 2 years. Things were working fine and I could access my files online just fine, I never had a chance to restore though.

    I had the same experienced as the others. An email from legal department was sent claiming that the system has flagged that I violate their terms of use but they can't seem to be able to explain exactly how did I violate and they just kept pushing that I needed to move to business account. This is very unscrupulous and very unprofessional. I think they are just trying to make as much as money before the whole ship sinks..

    Summary

    Stay away! Go for either Crashplan or Backblaze instead!

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  • 1 stars

    "Constantly Crashes"

    September 28, 2013   |   By xhrdla

    Version: ZipCloud 1.4.0.6

    Pros

    NONE! NONE! NONE!

    Cons

    Wish I would have read these reviews before signing up. Saw they were nominated for a MacWorld Award, so I thought would be ok. Boy was I ever wrong! Only had for 11 days before I decided to cancel. Had problems right from start. Finally got to work for a few days then crashed. Took tech support 6 days to fix problem. Worked one day then crashed again. So I said enough!

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  • 1 stars

    "Stay away from ZipCloud"

    September 17, 2013   |   By ShragaLev

    Version: ZipCloud 1.4.0.6

    Pros

    Ease of use

    Cons

    Slow, actually very expensive, fake unlimited plan

    Summary

    Stay away from ZipCloud. They are champions in bait and switch. Every option that is usually a standard in other providers would cost you arm and a leg. They will draw you in after you manage to get some of your backup with their slow upload connection.

    The "unlimited" plan is a joke. They will terminate you as soon as they see that you really use it, even when you use it reasonably. And they won't give you any warning other than a 30 days to get off. They won't refund even the amount you paid for the unused time.

    See all the bad reviews they are getting everywhere. Why bother with these greedy people when there are dozens of excellent providers like CrashPlan, Mozy etc.

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  • 1 stars

    "Abysmal is right"

    September 14, 2013   |   By paulmackey90

    Version: ZipCloud 1.4.0.6

    Pros

    Did actually work seamlessly backing up over night

    Cons

    However: got the same "flagged" email as listed here and no amount of enquiries could get me an explanation. Felt like I was communicating with Marvin The Paranoid Android. This is obviously a push marketing scheme to draw you into using their service then forcing you to "upgrade" to continue. And the "small fee increase" which actually netted me less service was almost triple the price. Doesn't look like I can expect much from my refund from what I am reading here. As another comment says: RUN FAR AWAY

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  • 1 stars

    "Awful, Absolutely the Worst"

    September 02, 2013   |   By tallgaloot2

    Version: ZipCloud 1.4.0.6

    Pros

    It does work and it is the cheapest.

    Cons

    Bait and Switch, Terminate users, Cancel contracts, Harass customers

    Summary

    ZipCloud.Com is a website like Carbonite which advertises that they will back up your computer, to their "cloud", in case of computer failure. They offer unlimited data backup for a reasonable price, so I gave it a shot.

    First thing is, they're not as polished as Carbonite, which is fine, they're cheaper. But the first sign of trouble is the up-sell. Everything is extra. Want two computers? Extra. Want to back up your external? Extra. Want to automatically back up movie files? Extra. Want to back up files larger than 1GB? Extra. Want to back up more than once a day? Extra. Want to backup at a reasonable speed? Extra. If you decline these extras, they will continually go down in price to entice you to pick them up. I didn't mind the extra price and picked up a few extras (multiple computers, video, etc) to make the process more easy.
    I was happy with ZipCloud for a few months, the service worked automatically, I didn't worry about it. After a few months, I decided to pay for a year because you saved some money paying ahead of time like that.

    Now the trouble starts.
    Soon after making that decision and continuing to use ZipCloud as usual, which for me is 2 MacBook computers, one of which is 200GB and the other is 150GB, updating daily automatically using their software, sometimes from my home and sometimes from campus where I am a college student, I received the following email from zipcloud:

    "Hi Jason,

    Our account monitoring system has flagged your account as being used out the boundaries of a normal user.

    Unfortunately this means we will no longer be able to have you on our personal user platform.

    You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.

    The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs.

    The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with:

    * Ability to create sub-accounts
    * Ability to allocate backup space to users/devices
    * FREE Network drive backup
    * FREE external drive backup
    * UNLIMITED sharing capabilities

    Click Here to Upgrade to a Business Plan Now!
    http://url.zipcloud.com/a00e8a4a

    We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.

    As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.

    TERMS AND CONDITIONS: 14. Termination and Fair Use Policy
    (http://www.zipcloud.com/terms - Sections 4, 14, 15 & 23)

    PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013.

    30 DAYS FROM NOW.

    Regards,
    Zip Cloud





    This email was sent from Zip Cloud, Unit 6, Fulcrum 2, Solent Way, Whiteley, PO15 7FN
    Unsubscribe: http://www.zipcloud.com/unsubscribe"

    Now, Zipcloud does not have a live chat feature, nor does it have a telephone support system which I had not previously noticed. I figured there must be some mistake. As I mentioned, I use two personal computers. They are both Macintosh. One has a hard drive capacity of 150GB and the other has a hard drive capacity of 200GB. I had ZipCloud set up to backup everything. I figured in the case of a system failure, I would better be safe than sorry. And besides, ZipCloud offers "unlimited" data. So, thinking there must be some mistake, I sent an email to Zipcloud through their help system (which I am unable to obtain apparently) basically asking them what had happened to trigger the issue, and alternatively, how to cancel my account, because I was not paying double for a business account.


    I received this initial response, right away:

    "Hi,

    Thank you for contacting Zip Cloud Support

    95% of all tickets we receive are replied to within 2 hours.

    **Please do not submit multiple tickets! Submitting multiple will delay the response of your ticket, as it will put your previous email back to the bottom of the queue**

    If you think of anything which you would like to add to your email to support please reply to this email, and it will update your current message.

    Please ensure you check all inbox folders for our reply including your SPAM folder. You can also keep a track of your tickets on the control panel http://my.zipcloud.com/account/tickets

    Kind regards,


    ZipCloud Support Team
    www.zipcloud.com
    _________________________________________________

    View our Help Centre and FAQs: http://www.zipcloud.com/faq

    Simply add Priority Support for a 1 hour response time, just 9.95/yr. http://www.zipcloud.com/upgrade

    Have you seen our new iPhone, iPad and Andriod mobile apps? Now access all your files on the move!
    "

    I thought of a possible reason for the issue and sent this follow-up:

    "I just realized that perhaps the other difference that may have triggered the mechanism is that I just recently started back up at school for the fall, so the updates may be happening while I'm at school, which of course is through their IP address, through their network. But I am not an employee of the school. I am a student and this account is used purely for personal reasons. If you are forcing me to open a business account, please let me know how to cancel my account and receive a refund for my annual payment.
    Thanks.
    "


    I did not hear back for three days, when I received the following boilerplate response:

    "Hi,

    Thanks for your email.

    Your account has been flagged this means we will no longer be able to have you on our personal user platform

    We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place.

    We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better.

    We do have the sole discretion to ask you to move plan type. Additionally we allow any user 30 days to recover all stored data from our first contact.

    TERMS AND CONDITIONS: 14. Termination and Fair Use Policy (Sections 14 www.zipcloud.com/terms)

    If you would like to discuss cancelling please email billing@zipcloud.com
    If you would like to discuss upgrading to business please email business@zipcloud.com
    If you would like help on deleting devices or data please email support@zipcloud.com

    To reiterate, there is NOTHING we can now do to prevent the actions taking place.

    Regards,



    --
    George Scott
    Product & Development team
    Zip Cloud
    www.zipcloud.com

    "

    (I actually received the message twice, assumedly once from my initial email and once from the follow-up, both from the same "person".)

    I responded with this message and have yet to receive anything else from Zipcloud:

    "My account has been flagged as a business account (with no explanation as to why). I am a personal user who uses the service for two personal computers only. I am a student and sometimes the update may occur on my school's campus, which uses their own IP address (of course). I find it humorous that you maintain that "there is nothing we can now." I literally laughed. As if your company is run by a mass of computers and robots with no human interaction. Your company has used one of the biggest bait-and-switch campaigns I have ever personally been subjected to. I am not making a legal argument, but simply pointing out that as a home personal user who has paid for "unlimited" space, paid extra for two computers, I find it mind-boggling that my two personal computers (one of 200 GB and another of 150 GB) which I update daily using your software would exceed what your company considers "personal use". If you were able to tell me HOW I triggered such a mechanism, perhaps we could better understand if some kind of technical malfunction (on either end) or a misunderstanding when I updated while on my college campus. But of course, you won't, you did not even respond to my basic questions in my first email, instead simply sending me a form email which laughably informs me that your hands are tied. No one is questioning your right to kick customers off your servers, I do question the wisdom of it, and I wonder as to why you would kick off a personal user who uploads 2 computers on a daily basis, but I do not question your right.

    I have been singing the praises of your company since last spring when I signed up, because of the inexpense and ease with which I updated, but no longer will I be able to recommend your services.

    All that being said, if your company is truly attempting to move a college student with two computers off your network because I triggered some kind of secret and arbitrary mechanism to a business account, so be it. Please send me information on how I can deactivate my account. And, as I asked in my previous email, which was summarily ignored, as I paid for an entire year in advance, I assume I am entitled to a pro-rated refund of some kind. Please let me know how to get that. I will be off your service and on to a more professional service such as Carbonite right away (who, as far as I know, don't make it a practice to kick college students off of their service)."


    ZipCloud apparently has some arbitrary and secret mechanism that will change a personal user to a business user which they do not advertise nor disclose to users. I am not a business, I do not own a business. Heck, I don't even have a job! (Like I mentioned, I am a college student.)

    ZipCloud refuses to answer my questions, I am not sure I will receive a refund for my annual subscription and they still have not told me what I did to turn to a "business" user.

    Save your money, and a headache. Zipcloud does not care about personal users, they are quick to drop them, and cancel their account without any explanation. They do not stand by their advertised offers and quickly point to their fine print in their terms of agreement to shout "See! We're allowed to do this!".

    Zipcloud won't be around for long. I personally switched to Carbonite, which instead of cancelling college student accounts, actually gave me a student discount, lol. ZipCloud is a company with questionable business practices and ethics, not to mention a foolish business plan. If you want to put your precious data in the hands of a company who will delete it without any explanation, by all means sign up for ZipCloud, otherwise go elsewhere.

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  • 1 stars

    "Stay away! I wish I had."

    August 30, 2013   |   By LordNelson1805

    Version: ZipCloud 1.4.0.6

    Pros

    Technically it does work

    Cons

    Lots of hidden fees
    "Unlimited" storage means about 1.2TB
    Unfriendly web interface

    Summary

    I've been using ZipCloud for about 9 months. I diligently paid all sorts of extra fees and waited for them to fix some pretty serious bugs (incremental backup wouldn't back up changed files), and then about 9 months in I got a letter from their legal department explaining that my usage was out of the norm for a personal user and I could either delete files or switch to a business account, or they would terminate my account and delete my files. While I do understand that "unlimited" rarely really means "unlimited," if 1.2TB is outside of the bounds of acceptable use for a personal user, clearly I need a different backup solution. And so do you.

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  • 1 stars

    "The worst - doesn't work, horrendous customer support"

    July 14, 2013   |   By catsbreath

    Version: ZipCloud 1.4.0.6

    Pros

    None. The backup doesn't work and they don't honor my requests to cancel.

    Cons

    Their product doesn't work. I've cancelled but they keep sending me 'offers' to try to entice me to stay without cancelling my account. The only way to reach them is by email, no phone #s. I'm going to file a complaint with the BBB and dispute the charges on my credit card. They are horrible.

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  • Results 1-10 of 18

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