Publisher's Description
From ZipCloud:
File and folder sharing with colleagues, family and friends is now so easy. Forget about using e-mail to send your large files with, this can all be done now by simply sending your link to it's recipient, giving them access to your shared folder containing your files - perfect for managing your business documents. Backup your files safely on the internet easier than ever. Never again will you lose data from hard drive crashes, fire/theft or accidental deletion. You will never have to worry about carrying around USB hard drives as you can access your files anywhere and on demand with ZipCloud. Once your download is complete our free ZipCloud application will automatically start to backup all your computer files safely and securely using the same level encryption as the banks. You can even manage all of your files from your mobile device including iPhone, iPad and Android devices. ZipCloud will backup all of your important files such as music, photos, videos, financials and business documents so you can put your mind at ease and forgot your old data worries.
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All versions:
1.6 starsout of 8 votes
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Current version:
1.6 starsout of 8 votes
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My rating:
Write review
Results 1-8 of 8
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"If you want to lose your money... Go to a casino..."
Version: ZipCloud 1.4.0.6
Pros
ABSOLUTELY NONE... Zilch... Nada... I was able to find the company in the BBB.org database to file a complaint.
Cons
Absolutely Everything... Service doesn't work. Bait and switch tactics... Advertising suggests network storage can be backed up... NOT... No telephonic service. And on and on and on
Summary
Product doesn't work, you will be upcharged for everything and get nothing. Stay away... Stay away... There are much better ways to throw away your money.
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"Terrible customer support and a garbage interface!!!!"
Version: ZipCloud 1.4.0.6
Pros
NONE!!! I wouuldn't recommend them to my worst enemy.
Cons
- You won't appreciate how bad this is until after you've had a crash and need to restore.
- They hide the true costs until after you sign up.
- The client software is buggy, slow and doesn't work correctly with Windows 8
- Online sources of help are worthless
- Support staff either are either incompetent or no, they are incompetent. I've opened ticket after ticket and they just keep sending me an email with the same garbage support. They truly have no idea what the hell they are doing with hteir own software. You can find a bunch of chimps that would provide better support!!!!!!
- It is ridiculously hard to restore your backup to a rebuilt PC which had crashed....which is the only reason you do a backup in the first place.
- Site navigation is terrible.
- When the files in the snyc folder show they have been backed up they are no where to be found in the web interface. The drag and drop function doesn't function correctly either.Summary
You'll see all over the internet reviews for zipcloud saying how wonderful it is. What you don't know is most of those sites are paid for their positive review and the customers reviewing at a 5 star are probably bogus and auoto generated by the company to make themselves look better than they are. I always recommend reading the negative reviews because they are probably more accurate.
**BEWARE** The company that owns zipcloud also owns mypcbackup and justcloud so they are all use the same support group and the same storage servers. -
"Big let down!"
Version: ZipCloud 1.4.0.6
Pros
Great interface (Mac), Good looking product
Cons
Doesn't actually work! (Until mid-late Feb, maybe March who knows?)
Pricey once you factor in the upgrades that you think are actually part of the initial costSummary
I switched from an absolutely trouble free Carbonite as this product seems to get rave reviews from all the tech people. Haven't had a major issue apart from after the first backup it no longer wanted to backup any more stuff that was added! Support know about the issue and say it will be fixed maybe Feb, maybe march! Well it not backing up is no good to anyone, even if you know there is a problem with the server! After offering 6 months free, then 12 months free they got the picture that I am not interested in a backup product that doesn't backup. I do not recommend Zipcloud and am going back to my Carbonite subscription. And they nicked £14.95 off me to cancel and the woman who was all nice as pie to start off with, then proceeded to get shirty with me when her charms failed to woo me to stay! Keep away people. I have never been compelled to complain in a review before but felt I should give an honest opinion to warn other folk
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"Stay AWAY!!!! I would give 0 stars if it was an option"
Version: ZipCloud 1.4.0.6
Pros
Nice looking interface
Cons
- confusing
- slow upload (a con for any cloud storage)
- uses too much of your data allowance to upload or download it(a con for any cloud storage)
- they will not cancel my accountSummary
I CANNOT get them to cancel my account - I'm cancelling for the above reasons - and they continue to charge my credit card after a month of emails.
*** RUN AWAY!!! *****
*** RUN AWAY!!! *****
Other sites are getting similar feedback on these guys.
*** RUN AWAY!!! ***** -
"Ditto to everything said"
Version: ZipCloud 1.4.0.6
Pros
After 3 months of use I can't think of any.
Cons
I chose this solution because because it would save multiple versions of a file, allowing recovery of a previous version if needed.
Summary
I've paid over $150. My last problem I was told to uninstall and reinstall the software. I'd already figured that much out a month earlier. Too bad I found out there was a problem with my back up ONLY when I was out of town trying to access my data. No warning, no notice in the pop up that starts when the computer starts. Nothing. Just acted like everything was fine.
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"Beware of hidden costs"
Version: ZipCloud 1.4.0.6
Pros
Easy to use
Cons
I signed up 2 months ago for zipcloud with the highest plan they offer (unlimited, 2 year subscription), only to find out right after paying that there are many features that require additional payment (e.g., "Fast" backup). I found that very non-transparent but decided to stick with them as I was just looking for cheap back up.
2 months into it, after having backed up 50GB from an external drive, they blocked my ability to back up from my drive and asked me to pay an extra $79.95.
They gave me no warning about this 80% price hike and have not responded to my inquiries for the past week. Nowhere on their web site do they call out the actual limitations and prices beyond the "Unlimited" plan.
I am very disappointed and switching to CrashPlan, which is just as competitive and allows external drives (and lets you choose your encryption key or password).
I am also contemplating legal action.Summary
Buyer beware
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"Stay Away from Zip Cloud!!!"
Version: ZipCloud 1.4.0.6
Pros
None.
Seems Cheap but worthless if you can't get to your backed up files!Cons
Lots of hidden cost, pay extra for basic services. e.g. video files, extra licenses, file size limits, etc.
Cancelation fees, no refunds on all upgrades - read the fine print!
App freezes on Mac (10.8.2) and iOS devices.
Poor navigation online. Need to select files on at a time.
Bad file directories - don't always mirror your original files.
Slow transfers (I have a T1 connection) - got to pay more for faster speeds!
Poor support - they tried to delay my cancelation so that I have to pay for a longer period of service when I cancel.
Bad interface online - they charged me 7 times for the same service upgrade.Summary
I just canceled! Zip Cloud is a rip off and their system doesn't work!!!
Read the fine print when you sign up - they promise full refunds for any reason but in the terms and conditions in fine print, it states that you pay $14.94 cancellation charge. In addition, all upgrades are not refundable (additional license $50, video upgrades $14.95, etc.) Every additional function will cause you more money.) e.g. backing up files over 1 GB, video files, etc. The alternative they tell you is to manually select files one at a time to back up. These then don't go into the original folders as on your computer, but float about in the top directory on the backup server. Idiots!
The online interface is poor - file directory doesn't reflect what is on your computer. You jump through many hoops to get to files. You can never be 100% sure that all your files are there because not everything is backed up.The application on my computer (Mac running 10.8.2) stalls or doesn't update progress so I have no idea what is backed up. Back up is extremely slow (I use a T1 connection.)
You have to pay for the time you've used prior to cancelation which is fair, but again, this isn't made clear. Very poor business policies. Support will try to sell you more services to stall your cancelation so that you pay more. My attempt to cancel via email was delayed by four weeks with constant emails that don't even answer my questions or acknowledge my desire to cancel. Support avoided direct attempts to cancel by trying to sell me more services! They use several different names for the business but they are all the same company http://www.justdevelopit.com. Reviews online are done by the company themselves! The attorney general should start investigating this company.
Just warning as many people as possible. Don't get ripped off like me. I lost about $50 for trying this for a month and then trying to cancel it, which took another month! -
"Great Cloud Storage"
Version: ZipCloud 1.4.0.6
Pros
The customer service is top draw here, haven't had to wait more than a couple of hours for a response. The mobile app is also fantastic.
Cons
It took a while to get used to, I'm there now but I wasn't to begin with.
Summary
Not my first choice, however it definitely will be my last. Awesome product!



















