- Quick specs
- Price: Free to try (30-day trial); $99.00 to buy
- Operating system: Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
- Date added: July 16, 2003
- Total Downloads: 1,027
- Downloads last week: 1
- See full specifications
- Average user rating: Be the first to rate this product!
Publisher's description
From Adiscon :Manage your help desk activity quickly and efficiently. WinHelpDesk documents and tracks help requests. Incoming requests can be assigned to different help desk agents and be categorized by customer and contract. Complex issues can easily be structured with a subticketing feature, where a general ticket breaks down into smaller issues. Multiple levels can be used for your most complex calls. Each subticket can be assigned to a different agent. Work done can be documented as the solution progresses. Best of all, tickets can automatically be generated from incoming mail messages. WinHelpDesk is a robust feature-rich help desk solution at an unbeatable price.
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User reviews
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