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Public Folder HelpDesk for Outlook 10.1.137

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Quick specs
Price: Free to try (30-day trial); $1,400.00 to buy
Operating system: Windows 2003, Windows Vista, Windows NT, Windows XP, Windows 2000
Date added: April 12, 2009
Total Downloads: 355
Downloads last week: 1
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A newer version of Public Folder HelpDesk for Outlook is available.

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Publisher's description

From Kalmstrom Business Solutions :

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.

Version 10.1.137 features auto-add of callers, mass e-mailing, auto-assign of responsible.

What's new in this version:

Auto-add of callers
Mass-emailing
Auto-assign of Responsible

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Rich media and interactivity with Adobe Acrobat Connect Pro.

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