- Quick specs
- Price: Free to try (30-day trial); $690.00 to buy
- Operating system: Windows Vista, Windows XP, Windows 2000
- Date added: August 01, 2007
- Total Downloads: 327
- Downloads last week: 2
- See full specifications
A newer version of Public Folder HelpDesk for Outlook is available.
(Download doesn't provide access to previous versions of this program.)
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Publisher's description
From Kalmstrom.com Outlook Solutions :Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base.
Version 9.2 improves webform handling. The organizational license at 690 USD / 500 EUR gives permission to run Public Folder HelpDesk for Outlook in any number of Outlook folders within one organization. The application may be used by any number of users, as there is no per-user fee.
What's new in this version:
Version 9.2 improves webform handling.
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