Publisher's Description
From Mozenda:
Mozenda was started to help users make sense of that unstructured data. We felt that, by allowing users to determine what information they need from a website and how that information should be structured, the data on the Internet would be infinitely more useful to businesses. Our product consists of a desktop application that is used to build web data-extracting agents and a web application that is used to access extracted data. This means that Mozenda makes it easy to create customized feeds of data from nearly any web page and then manage, export, or reuse that data. The combination of data from multiple sources allows users to have useful, up-to-date information whenever they need it. It also allows users to easily create mashups, monitor competitors pricing, keep track of customer opinions expressed in forums and on blogs, perform custom research, and automate many online tasks.
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All versions:
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Current version:
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Results 1-3 of 3
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"Stay Away!!!!"
Version: Mozenda Basic 1.4
Pros
Good concept
Cons
- Bugs, bugs, bugs
- Terrible service
- They still charge you when their software failsSummary
This review is to let others know about the type of service and software the company "Mozenda" is offering their customers. This is an extremely problematic software. Mozenda acknowledges the bugs when you call in but they do nothing to compensate the time lost and time invested using their software. My company has lost over $2000.00 in trying to use this software. From agents that do not scrape properly to their servers crashing due to the way a "agent" is setup on their system. This software would be extremely successful if they would take the time to listen to the customers' and work out the bugs with their software. When you use this software they allow you a certain amount of web pages to scrape. The problem is whether the page is scraped successfully or not they will remove the amount of pages that were scraped from your account. My company does not understand how you can charge people for a software that has so many problems and then not tend to the customer's problems when you call their support team. This is absolutely the worst type of customer support I have encountered and by far the worst software I have used to gather data from other sites. The only person I would recommend this software to is another programmer so he can fix it!
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"Waste of Time - Support is Awful"
Version: Mozenda Basic 1.4
Pros
I'm having trouble thinking of any...The cost maybe....but if you can't get results maybe not???
Cons
When you get support on the phone they sound like they want to help and then it becomes very clear that they really don't. The software flat out doesn't work 50% of the time and Mozenda has no answers.
Summary
Don't waste your time...find a service where the results are more predictable and support will actually help you. There are just too many issues with this company, the product and the support.
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"Buggy, Buggy, Buggy"
Version: Mozenda Basic 1.4
Pros
Great concept
Cons
Doesn't work.
Summary
Mozenda is a great idea, but it's really buggy and the results seem to promise more than they deliver. Many "agents' that you create just don't work at all, for no know reason.
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