Kaspersky Total Security

Kaspersky Total Security

Average User Rating:
2.5
out of 32 votes

Quick Specs

  • Version:
    15.0.2.361
  • Total Downloads:
    65,015
  • Date Added:
    Mar. 27, 2015
  • Price:
    Free to try; annual subscription (30-day trial); $69.95 to buy (Buy it now)
  • File Size:
    187.34MB
  • Downloads Last Week:
    105
  • Platform:
    Windows

Publisher's Description

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User Reviews
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3 stars

"Good features, poor tech support, awful installation"

March 28, 2015  |  By ectophile-2009

 |  Version: Kaspersky Total Security 15.0.2.361

Pros

I have used Kaspersky PURE 3.0 and just transitioned to Kaspersky Total Security. The dashboard interface, settings, and features are more than adequate to provide peace of mind and confidence. My two laptops have been well protected for over 3 years.

Cons

There are two issues that bother me most about Kaspersky: (1) Their technical support staff are clueless about giving a detailed response with step-by-step instructions, and instead talk in generalities like "please uninstall both products" without providing guidance on how to accomplish that task, and (2) Their installation packages frequently result in failure, generating errors. What should be a simple, fail safe, and painless installation often results in frustration, loss of productivity, and downtime.

Summary

Here's a copy of a recent communication I had with Kaspersky Technical Support which illustrates my dissatisfaction:

"This is a very incomplete and poor reply, not like the technical support that Apple or even Microsoft now provides.

I asked for "exact" guidance on how to remove both Kaspersky Total Security and Pure 3.0. EXACT INSTRUCTIONS. Instead you tell me >> please uninstall both<<.

I first tried removing the partial installation with an older version of kavremover.exe in Windows 8.1 administrative mode, NOT safe mode. When I rebooted, this wiped out three Internet connectivity driver, and for some reason a wireless driver. I lost all connectivity. Fortunately, I have 35 years of computer experience. I was able to restore Windows 8.1 to the previous day's restore point. Then I researched the issue further by myself. I found the latest version of kavremover.exe after much searching and hunting, and then watched several YouTube videos on how to boot Windows 8.1 to Safe Mode, not as easy as simply pressing the F8 key as in previous Windows versions.

Then I ran kavremover.exe 4 times, twice for each Kaspersky AV program, removing all partial traces, rebooted, and successfully installed Total Security 15.0.2.361. It all added up to about 8 hours of wasted productivity and a night's lost sleep.

The simple fact is that Kaspersky's software developers make a terrible installation package. You can and must do better. Your installation should provide thorough removals of previous programs, all in one step, and verify that all elements have been removed before proceeding with the installation. That's why there are so many complaints about incomplete installations and error messages. While you make a fine AV App, you need to do much better in both (1) technical support, and (2) software installation.

You may close this ticket, and if you were Microsoft, Apple, Amazon, or any 5-star US-based company, you'd also send me a nice gift for all my wasted time."

And here is Kaspersky's respons:

>>Thank you for writing. Please contact us again if you have any further questions.<<

If you have plenty of time to waste and can tolerate such clueless technical support, then this product may suit you better than it did for me. However, I will think carefully before renewing my Kaspersky subscription in the future.

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Full Specifications

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What's new in version 15.0.2.361
Kaspersky PURE is now Total Security?.
General
Publisher Kaspersky Lab
Publisher web site http://www.kaspersky.com/?cid=acq-cnet
Release Date March 27, 2015
Date Added March 27, 2015
Version 15.0.2.361
Category
Category Security Software
Subcategory Antivirus Software
Operating Systems
Operating Systems Windows XP/Vista/7/8
Additional Requirements None
Download Information
File Size 187.34MB
File Name kts15.0.2.361en_7342.exe
Popularity
Total Downloads 65,015
Downloads Last Week 105
Pricing
License Model Free to try
Limitations 30-day trial
Price $69.95

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