- Quick specs
- Price: Free to try (Limited records trial); $630.00 to buy
- Operating system: Windows 2000/XP/2003/Vista
- Date added: November 26, 2008
- Total Downloads: 7,975
- Downloads last week: 4
- See full specifications
- Average user rating: stars out of 2 votes
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Publisher's description
From ieComputerSystems :ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customizable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.
Version 2.02 may include unspecified updates, enhancements, or bug fixes.
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User reviews
- Average user rating: 0 stars Not yet available
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Showing 2 of 2 user reviewsSee all 2 user reviews
This software version | All versions -
Version: IeSupportManager Helpdesk 2.02
Pros: It is fast and not really intrusive at all. For the most part it was accurate.
Cons: It didn't accurately see the state of the software on my my computer perhaps because I just got this computer and downloaded the info from my old computer from offline storage. It got a little confused and assumed my licenses were out of date.
Summary: I like it but you have to be careful about it's evaluation and make sure that it is reading correctly. It does work better, for the most part, than the software in Windows for scanning and updates, but it's ability to read licensing is somewhat ques... read more >>
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Version: IeSupportManager Helpdesk 2.02
"Excellent, very powerful, very easy to use"
Pros: We were very satisfied with our initial trial and had the fully licensed version installed shortly afterwards. ieSupportManager is excellent, very powerful, very easy to use, extremely cost effective and expandable to boot
Cons: The reliance on Interbase as the free database supplied but I believe that this is being address in v2.
Summary: With all the changes in local government over the last number of years, especially the emphasis on performance indicators it was essential that we in the IT Dept of Leitrim Co. Council were able to measure the volume of work being handled by our sup... read more >>
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