EAT24 Order Food Delivery & Takeout

EAT24 Order Food Delivery & Takeout

Average User Rating:
3.5
out of 11 votes

Quick Specs

  • Version:
    4.9.3
  • Total Downloads:
    66
  • Date Added:
    Dec. 16, 2014
  • Price:
    Free; iTunes account required.
  • File Size:
    51.48MB
  • Downloads Last Week:
    1
  • Platform:
    iOS

Editors' Note: The download button opens the iTunes App Store, where you may continue the download process. You must have iTunes installed with an active iTunes account in order to download and install the software. This download may not be available in some countries.

Publisher's Description

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User Reviews
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Results 1–10 of 11

1 stars

"WORST CUSTOMER SERVICE EVER!!!"

October 29, 2014  |  By FrankieGhoul

 |  Version: Eat24 Order Food Delivery & Takeout 4.8

Pros

ABSOLUTELY NONE!

Cons

Criminals. Double charge, then refuse to refund. Spend two weeks fighting to get $21.00 back. Worst customer service! Never using them again. Much safer to call the restaurant.

Summary

If I can put ZERO stars I would. As far as the order and delivery process, not bad. Just ten minutes longer then if I would of ordered from restaurant directly. But three days later i noticed that I was double charged for my order. I called Eat24 and they asked me to email them a snapshot of my bank phone app showing the double charge. I did. I got an email back in two days saying that only one order was placed so the second charge will disappear soon. Wait three days.
Umm that made no sense, but i did. I waited a week. The charge was still their of course. I called back and they apologized and reassured me that I will receive a refund email in less then an hour and that my money will return to bank in three days.
No email and didn't get money back. Called back again in 5 days. Now they are saying they have no idea who I'm and cant see any orders and cant help me. WOW!!!
I got angry and asked the guy if I should come down their to speak with a supervisor. He said he was a supervisor and doesn't appreciate being threatened.. ??? No one threatened him, but ok... So I asked for the address. Instead of giving it to me he started saying the company name i currently work for and started pretending he is calling them and started complaining to them about my attitude. I got so angry i lost it!! I called back and another punk kid picked up the phone and said if this is (my name) the photographer. And he is also a supervisor. I hung up and called back again. A real supervisor picked up with clearly experience and proper customer service. Took care of my refund, i got the email confirmation. She apologized on the guys behalf. Not enough. That punk kid threatened my salary and job by trying to call my job. I'm SHOCKED. the worst company in the world!!!!! I think his name was Christopher.

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1 stars

"Call the restaurant directly, Don't us Eat24"

March 10, 2014  |  By reppich

 |  Version: Eat24 Order Food Delivery & Takeout 4.5.2

Pros

Easy to give them money, they are a middleman. They are great until there is a problem.

Cons

If your order is messed up you can look forward to 2 weeks of phone calls back and forth. And even if you get a refund, they might change their mind and initiate a new transaction which will put your money in limbo for weeks and probably cause your account to overdraft. They will make all kinds of promises but only keep the ones that don't cost them money or require effort.

Summary

Do not use this middleman business. Call the restaurant directly and pay with cash.

I will never use them again and encourage others to avoid them. My messed up order has cost me significant time and money.

Because they felt they refunded me $2.58 too much, they reversed the refund which over-drafted my account, and I haven't gotten the corrected amount yet (2 weeks later) because they haven't gotten the reversal yet. Reversing a refund over $2.58! Seriously, $2.58! what intelligent business person would do that and risk the fallout?
Eat24 would, that is who! Just more of the money grubbing, shady customer service that is becoming par for the course.

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1 stars

"Untimely service from Eat24"

September 03, 2013  |  By fissilemissile

 |  Version: Eat24 Order Food Delivery & Takeout 3.4

Pros

They list all the restaurants that will deliver to your address.

Cons

They don't take responsibility for their own service issues.

Summary

I've ordered using this service on a number of occaisions. It's gone ok however, I've had a couple of errors on my orders. Probably should've called and mentioned it to them but I'm fairly easy going. Last night however was different. I ordered Pizza and was told it would be 45 - 60 mins and my card was charged. Got a call 20 mins later saying that my order wasn't going to be delivered because the Pizza restaurant wasn't open and that my card would be refunded in 5 days. My problem is that if I called the Pizza place directly I would've found out that they weren't open right away and I wouldn't have had my card charged, therfore I could've made other arrangments immediately. Eat24's response was sorry. That's it. I talked with their CustServ last night on the phone and again today via chat and they had nothing to say other than sorry. In my 20 years of customer service experience I would've thrown a credit at the customer... a coupon for %10 off or something. Their business model is to add convenience to the customers ordering experience, that is it. But when they inconvenience the customer, then nothing? Their service is of little use if they can't keep their menu's accurate and more importantly their response time to issues acceptable. I should've known that my order wasn't going to go through within 5 minutes of placing it, otherwise what's the use? I'm just going to call these restaurants directly from now on. Eat24 is not convenient and it's CS doesn't care.

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1 stars

"Great idea...don't depend on reliability."

February 27, 2013  |  By DJMillion78

 |  Version: Eat24 Order Food Delivery & Takeout 3.1

Pros

Easy, quick.

Cons

No accountability.

Summary

You can order easily but can't depend on delivery. If they get your order wrong, they'll expect payment anyway, and won't step up for a fix.

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5 stars

"Very solid"

July 09, 2012  |  By jmalkin13

 |  Version: Eat24 Order Food Delivery & Takeout 1.02

Pros

this app is fantastic! it's easy to navigate, it looks great, and it performs a very important function--bringing me food! it's incredibly useful.

Cons

no real complaints... only thing i can think of is sometimes it takes the screens a little while (literally, a couple seconds) to load.

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5 stars

"Must have app"

July 02, 2012  |  By techiegrlsf

 |  Version: Eat24 Order Food Delivery & Takeout 1.02

Pros

Easy ordering and reordering, useful filters, live chat w/in the app, lots of options for delivery

Cons

I wish you could choose multiple cuisines to filter. My address likes to reset itself sometimes. Little things like that.

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5 stars

"In love with this app!"

June 27, 2012  |  By Tyrs2009

 |  Version: Eat24 Order Food Delivery & Takeout 1.01

Pros

Easy ordering, tons of restaurant options in SF

Cons

None so far

Summary

I don't have very many apps on my phone but this one is a must have if you are too busy to cook on a regular basis. Thank goodness for online food ordering. I've used the app several times to order food on my way home from work and it's fantastic. Highly recommended!

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5 stars

"Super easy ordering for food delivery/pickup"

June 25, 2012  |  By tayjo2011

 |  Version: Eat24 Order Food Delivery & Takeout 1.01

Pros

- remembers my past orders and quick re-ordering (I pretty much order the same thing every time...)
- live chat IN THE APP makes it easy to fix issues or find out where my food is
- app responds fast if you have a decent connection

Cons

- latest update fixed the few error messages I was getting so none

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5 stars

"App Rocks! Love the Current Location feature."

June 25, 2012  |  By companioncube357

 |  Version: Eat24 Order Food Delivery & Takeout 1.01

Pros

Eat24 already delivered food to me when I'm at home in PJs. Now its super easy to order food while I'm out too. i love the Current Location function. I can order lunch ahead, go for a walk and it is ready for me when I get there.

Cons

There were a few bugs when the app first came out, but I haven't had any problems since I updated to the new version.

Summary

It has a place of honor on my iphone, not hidden in a dark corner like google plus

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5 stars

"Clean, easy to use."

June 22, 2012  |  By Jariley07

 |  Version: Eat24 Order Food Delivery & Takeout 1.01

Pros

Useful when I need to get away from my laptop but still need food. Don't have to spell out my address syllable by syllable to the confused person on the end of the line. Simple. Straightforward. Gets the job done.

Cons

I should get built in wi-fi so I can use this where 4g isn't present.

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Results 1–10 of 11

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Full Specifications

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What's new in version 4.9.3
Apparently man cannot live on bacon alone, so we made a Healthy Options filter to help you find tasty noms even mom would approve of (Hi Mom). Were also at least 458.3% more optimized for iPhone 6/6+ and iOS8. All in a day's work but excuse us while we get our nap on.Even apps get lonely sometimes. Write us a review! Or say hi on Twitter @EAT24 :)
General
Publisher EAT24
Publisher web site http://eat24.com
Release Date May 24, 2012
Date Added December 16, 2014
Version 4.9.3
Category
Category Home Software
Subcategory Miscellaneous Home Software
Operating Systems
Operating Systems iOS
Additional Requirements Compatible with iPhone 4. iTunes account required.
Download Information
File Size 51.48MB
File Name Not available
Popularity
Total Downloads 66
Downloads Last Week 1
Pricing
License Model Free
Limitations Not available
Price Free

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