Publisher's Description
From Alloy Software:
Alloy Navigator Express is a comprehensive and budget-friendly Help Desk and Asset Management solution for Small and Medium Business, advancing the Asset Navigator product line with next generation technology. Alloy Navigator Express helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with automatic escalations and e-mail notifications, share knowledge, improve communication with customers, and streamline collaboration within your technical team. With Alloy Navigator Express, support calls are no longer being lost in the shuffle when staff is busy. Your customers' confidence levels will grow as their calls are resolved in a structured manner. Version 5.02 adds automatic discovery and on-demand audit of Windows computers; scheduled audits of Linux, Mac, and Windows; adds Microsoft SQL Server 2005 and 2008 compatibility; Microsoft Vista Compatibility; features secure E-mail integration using SSL and TLS.
What's new in this version: Version 5.1 enhanced Agentless on-demand audit of computers running Linux and Mac OS. Discovering computers and network devices via SNMP.
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