From Abacus Systems:
Affordable and easy to use help desk and incident management system. It will help you organise client requests, change requests and product defects. Whether you are servicing external customers or internal users, Aegis enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients.Aegis friendly, intuitive user interface makes it easy for you to put together all the information which comes in from client requests, complaints, queries, product defects and other sources. Then Aegis helps you manage the business of getting the incident resolved - giving you the confidence that the service you provide is first class and that the completed product is solid. It tracks incidents from reporting through to resolution and provides a history of precisely what has been done. It will help you manage incidents by delegating them and reporting on their current status.Aegis puts you back in control and helps to ensure the defects are out and the quality is in. With the Escalation and Database Monitor add ons, you can proactively serve your customers.
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