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Rhea Help Desk Solution

By Rhea Solutions Free

Developer's Description

The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.

Full Specifications

What's new in version 2.0

Here's a sneak peak at some of the brand new features added to version 2.0 of the Rhea Help Desk.
  • - Custom fields
  • - Auto-assign Tickets
  • - Fully customizable UI, including color schemes
  • - Custom Logos
  • - Customer Ratings for tickets and knowledge base articles
  • - Support for Active Directory
  • - Social Media logins, including Facebook, Twitter and Google+
  • - New look Admin pages
  • - GUI improvements
  • - Performance improvements
  • - Bug fixes

General

Release February 4, 2015
Date Added February 4, 2015
Version 2.0

Operating Systems

Operating Systems Windows 2003, Windows Vista, Windows, Windows 2000, Windows 8, Windows Server 2008, Windows 7, Windows XP
Additional Requirements Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC4; IIS

Popularity

Total Downloads 132
Downloads Last Week 0
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