Icon of program: Rhea Help Desk Solution

Rhea Help Desk Solution for Windows

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Editors’ Review

Download.com staff
Rhea Help Desk is a web-based platform for managing IT and customer support operations. It provides ticket management, a self-service portal, multi-channel support, and performance reporting.

  • Pros

    • End-to-end ticket management system
    • Customer self-service portal with knowledge base
    • Multi-channel support via web, email, and phone
    • Includes service level agreement and escalation management
    • Generates standard and ad-hoc performance reports

  • Cons

    No Cons available

Icon of program: Rhea Help Desk Solution

Rhea Help Desk Solution for Windows

Download now

Used Rhea Help Desk Solution for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
2.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2003
  • Windows 10
  • Windows XP
  • Windows Vista
  • Windows 8
  • Windows 7
  • Windows Server
  • Windows 2000
Additional Requirements
Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC4; IIS
POPULARITY
Total Downloads
146
Downloads Last Week
9
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Developer’s Description

By Rhea Solutions
Manage IT and customer support operations.
The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.
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