Icon of program: Rhea Help Desk Solution

Rhea Help Desk Solution for Windows

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Editors’ Review

Download.com staff
Rhea Help Desk is a web-based platform for managing IT and customer support operations. It provides ticket management, a self-service portal, multi-channel support, and performance reporting.

Top Recommended Alternative

  • Pros

    • End-to-end ticket management system
    • Customer self-service portal with knowledge base
    • Multi-channel support via web, email, and phone
    • Includes service level agreement and escalation management
    • Generates standard and ad-hoc performance reports

  • Cons

    No Cons available

Icon of program: Rhea Help Desk Solution

Rhea Help Desk Solution for Windows

Download now

Used Rhea Help Desk Solution for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
2.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2003
  • Windows 10
  • Windows XP
  • Windows Vista
  • Windows 8
  • Windows 7
  • Windows Server
  • Windows 2000
Additional Requirements
Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC4; IIS
POPULARITY
Total Downloads
146
Downloads Last Week
9
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Developer’s Description

By Rhea Solutions
Manage IT and customer support operations.
The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.
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