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The following tips will help you overcome common download problems, find the files you want, and install them with confidence.
- Is your download blocked?
- Alternate download sites
- Saving your download
- Corrupted and incomplete downloads
- Download managers, accelerators, and download speed
- Malware and viruses
- How to uninstall programs
- Pricing and costs
- Technical assistance
Is your download blocked?
As a security precaution, some browsers disable automatic downloads. In most of these cases, a "security bar" may appear at the top of the browser window informing you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.
If you do not see the security bar and the download is still being blocked, adding "download.com" (with no www) to your trusted site list often fixes the problem.
For Internet Explorer:
- Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
- Now click the "Sites" button.
- Type in "download.com" with no "quotes" and no "www".
- Uncheck the checkbox at the bottom that says, "require server verification..."
- Click Close > click OK.
- Click your browser's back button and click on the Download Now link again.
For Firefox:
- Go to > Tools > Options > Security tab
- Now click the "Exceptions" button.
- Type in "download.com" with no "quotes" and no "www".
- Click Allow > click Close > click OK.
- Click your browser's back button and click on the Download Now link again.
Alternate download sites
If you are having trouble downloading a file from CNET Downloads due to heavy site traffic or a bad Internet connection, we recommend trying to get the file from the download section of the publisher's home page. The process is usually very simple, and they may provide multiple download locations for you to download from. To find a publisher's download page try the following steps.
- Do a search on CNET Downloads
- Once on the product page, click on the publisher's name to go to the Publisher Profile page.
- On the Publisher Profile page, look at the Contact Info section.
- Generally you can click the Web site link to go to their home page.
- Once on their home page you should look for a download section or the designated page for your product and then look for the downloadable demo.
Saving your download
Always save your files!
Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location. At a later time, you can choose to delete any files you no longer have a need for. Saving your files will also ensure that you have a copy of the file for future reference and may help avoid a lot of unnecessary headaches and frustration.
If you decide to select the RUN option instead, your computer will automatically choose a hard-to-find location within it's temporary folders. When finished it will immediately begin to install the software or begin playing in the case of music and videos. If there are any problems when downloading, you will usually have to re-download the entire file again. This is also why we recommend always selecting the SAVE option.
Choosing a download location
The default save location for most computers is the "My Documents" folder. Unless it was intentionally or accidentally changed by the owner of the computer your files should still download there. If you cannot find the "My Documents" folder on your desktop, try going through the START menu and then clicking My Documents.
Changing download locations
If you do not know your default download location you can try this simple trick to determine where your computer is downloading your files to.
- Start a new file download. It can be the same program you just downloaded or another one all together.
- A dialog box should pop up asking if you would like to Run or Save the file > Choose Save.
- The "Save Window" should now open. The folder name at the top middle of the "Save Window" is your current download location.
Corrupted and incomplete downloads
If your file downloads take too long to complete, do not finish downloading, or if they are becoming corrupted during the download process, these behaviors are often caused by popular files being downloaded during the busiest online hours of the day. To reduce the chance that you files will become corrupt or damaged, please follow these suggestions:
- Download the file during off-peak hours. This is usually in the early mornings or after 9PM nightly.
- When the file download begins always choose the SAVE option. Then save the file to your Desktop or designated download folder so that it is easy to find later.
- If you continue to experience file corruption, try downloading the file from the publisher's home page during off-peak hours.
If you're not sure how to find a publisher's home page so that you can try to get a file directly from their download section, please visit the following resource:
Download managers, accelerators, and download speed
Download speeds:
The speed at which a file may download depends on a number of factors including the size of the file, its popularity, Internet congestion at a certain time of day, and your connection type. While we are unable to provide technical support surrounding individual user problems, we can suggest a few tips that may help you get the files that you are interested in.
- If you are having trouble downloading a very large or popular new release file, we recommend waiting a few days for the traffic to die down before trying to download the file again.
- If you are having problems downloading a file over 50MB, we recommend that you retry downloading it during off-peak hours or when web traffic is at a minimum in your area. Off-peak hours are generally during weekdays up until 6PM and after 9PM.
Managers and acceleraters:
At this time CNET Downloads does not support download accelerators and download managers. Part of the effort to make our site trusted, safe, and secure was moving our files onto our HTTP Hosting servers. These files are automatically scanned for viruses during the upload process, allowing us to distribute products to our users securely and safely. In addition, our HTTP servers block all additional, unauthorized traffic from accessing our HTTP network including warez sites, and also may block certain download accelerators and download managers.
Malware and viruses
CNET has always been a leader in the Anti-Spam and Anti-Spyware initiatives and we take issues of this nature very seriously. During processing, we scan every file uploaded to our servers using the latest security software definition files. Due to the devious nature of malware, it is often difficult to determine where a virus, spyware, or trojan may have originated.
False positives
It is also very common for security software to generate "false-positive" results by misidentifying parts of a program. You can usually quickly determine whether or not your security software is giving you a "false-positive" result by doing a Google or Yahoo search for the name of the software and the exact name of the problem found. Every day thousands of people report "false-positive" malware results via message boards all over the world.
Recommendations
If you are interested in some free recommendations on how to keep your computer clean and free of viruses and other forms of malware, check out our list of recommended security and protection downloads.
Getting help
If your computer is infected and you need help dealing with a virus, trojan, spyware, or any other form of malware, we strongly recommend asking our technical experts for help. They combat viruses and malware every day and are excellent at researching and diagnosing these types of problems.
Reporting malware
If you believe that you have found malware in a product on CNET Downloads, please double-check the *installation file* of the program with your security software by right clicking it and choosing the scan option. After you have verified the problem, contact us with the following information:
- The name of the software containing the malware
- The name of the malware as identified by your security software.
- The name of the security software you used to scan your computer.
- A link to the CNET Downloads product page where you began your download
Our goal is to provide users with a friendly, safe, and easy-to-navigate Web site. If malware is ever found during our tests, we temporarily remove the product from our library and notify the publisher who created the software.
How to uninstall programs
Due to the sheer volume of files found on our site, we are unable to provide personal assistance for uninstalling software created by other companies. We can however recommend several different uninstallation options for our users as listed in the following resource.
Pricing and costs
There are generally two areas where costs may be associated with downloadable software, music, and videos. However, is no charge to be a member of CNET, CNET News, or CNET Downloads. All of our editorial content, including our newsletters, is 100% completely free. We also do not charge you anything to download the free music, videos, and "Try before you buy" product demos listed on CNET Downloads.
Downloading costs
Many download services will charge money to access a database of downloadable files that should otherwise be free. The majority of these services are known as "Rogue Peer to Peer" sites and considered to be online scams. Rogue P2P sites take money from ususpecting customers for software and music files that can be downloaded using free P2P software
Software license costs
Software license costs are decided upon by the software publishers and they determines whether or not an installed software product is actually 100% free to use or if it has a limited trial period before you will be asked to pay. For example, a software license may say, Free to try; $39.95 to buy. CNET Downloads categorizes all of these types of software as either "Free" or "Free-to-try" and you can find this information on the CNET Downloads product page.
Important note
As a rule of thumb, you should never give your credit card information to any company before you are able to download and try their software products or their service for free. If you are seeing an unauthorized charge on your credit card, we recommend calling your credit card provider for help locating the company's contact information as well as any additional support.
Technical assistance
If all else fails, you may need advanced technical help. In these cases, CNET Customer Help recommends submitting your question to our experts in this field who can get you the help you need 24-hours a day, 7-days a week. Here's how:
CrossLoop provides a quick, easy, and completely free way to give a colleague, a friend, or a relative access to your computer. Start the program, and your PC gets assigned a new 12-digit access code each time. Give that number to another user to virtually share your desktop. Once connected, that user will have full access to your machine.
The odd nature of sharing a desktop cursor and the inability to add multiple users makes CrossLoop not quite right for proper business presentations. However, the complete system access and 128-bit encrypted connection combine to create a great solution for low-budget, long-distance tech support. Guests can use any app and save files on your computer, as if they were sitting in front of the machine. No router configuration is required--a big plus. File transfers are now supported, but the purpose here remains collaboration: CrossLoop doesn't work without explicit permission from the host.
Join CNET TV on Friday, November 23 for the Holiday Help Desk our live, 10-hour call-in show. Whether you need advice on software, games, electronics, gadgets, computers, or anything else technological under the sun, experts will be answering your holiday tech shopping questions live from 8 a.m. PST to 6 p.m. PST.
Call 1-888-900-CNET with your questions on Friday or e-mail them in advance to holidayhelp@cnet.com. If your call is answered on the air, you'll be entered into a drawing to win one of eight Nintendo Wii Holiday Mega Bundles valued at $600. Included in the bundle: a Nintendo Wii System with Wii Sports, Super Paper Mario, Mario Party 8, Mario Strikers Charged, Donkey Kong: Barrel Blast, Legend of Zelda: Twilight Princess, Metroid Prime 3: Corruption, and Lego Star Wars: The Complete Saga. Drawings will be held every hour starting at 10 a.m. PST.
We'll also have live reports from the streets of New York and San Francisco, and we'll check in with Amazon.com and Buy.com to check out their hottest sellers. Don't think of making a holiday tech purchase without calling the Holiday Help Desk first.
All the Subliminal Flash options are accessible via a compact interface.
(Credit: CNET Networks)At this very moment, I'm utilizing breakthrough psychological software to make me feel happier and less stressed. Or at least that's supposedly what I'm doing, according to developer Ded Pyhto, the publisher of the self-improvement tool Subliminal Flash.
The concept is simple. You select as many of the 33 areas of self-improvement, such as Happiness, Self-Esteem, Improved Memory, or Better Skin, as you want the program to include, and the software will present you with subliminal affirmations that improve those areas of your life. Sounds crazy? From the company's press release: "According to Ded Pyhto's customer surveys, 930 out of 1000 users have noticeably raised their self-confidence or got rid of psychological issues like complexes, shyness, etc. with the help of its software."
You can adjust the font, color, and size of the messages, as well as their frequency and duration. The duration can be set between 10 and 80 milliseconds, although the program warns:
Please note that minimum interval (10ms) is selected. Messages should be almost invisible. If you still see them clearly, this means that your system has not enough performance.
I've got to admit that the 10ms messages are awfully hard to notice with the naked eye. If you choose to receive them every second, you may notice a slight pixel flutter occasionally, but setting them at every eight seconds makes them virtually invisible...and thus, I suppose, more effective on your subconscious.
Adding your own affirmations is a snap.
(Credit: CNET Networks)Subliminal Flash also lets you select where the messages will display on your screen, and coolest of all, you can remove messages you don't like and create your own for any of the 33 categories. It's very simple to add your own personalized self-help messages. The possibilities are endless. "Stop drinking maple syrup straight from the jar." "Love your neighbor's cat like your own."
The trial version of the software allows seven uses of the program, though you can easily set the program to run all day for each use, giving yourself a full week to test the psychological powers of Subliminal Flash.
I'm not quite convinced that a series of subliminal affirmations is going to change my life much, but I'm willing to give it a shot. I'm setting the dials for Sensible Slimming and Prosperity. After all, you can never be too rich or too thin, right?
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