- Quick specs
- Price: Free
- Operating system: Windows 2000/XP/NT
- Date added: February 04, 2008
- Total Downloads: 91,623
- Downloads last week: 205
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A newer version of SysAid Help Desk and Inventory is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 44 votes
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Publisher's description
From Ilient :SysAid is software for organizations' IT (Information Technology) departments. It provides asset management and monitoring, automatically scanning the organization's network, listing and testing its machines. SysAid Help Desk Software provides details on each machine (its hardware, software, history, and more), allows you to configure different tests for it and lets you remote control it. SysAid also provides help desk.
Version 5.1 features a totally revamped knowledge base that allows turning service requests into FAQs.
What's new in this version:
Version 5.1 features a totally revamped knowledge base that allows turning service requests into FAQs.
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User reviews of SysAid Help Desk and Inventory 5.1
- Average user rating: 0 stars Not yet available
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Showing 3 of 3 user reviewsSee all 3 user reviews
This software version | All versions -
2 out of 2 people found this review helpful
Version: SysAid Help Desk and Inventory 5.1
"Easy to setup, great on features for a complete Help Desk Solution"
Pros: It was a breezy setting up SysAid, yet its features allows many functions any Help Desk setup would require. Being able to log every incident and track them within SysAid has helped us closely monitor all issues to closure.
The software and hardware assets management feature is a must have, it allows us to have snap shot of our vast network and be able to track incidents based on the individual hardwares.
Other features like remote control, LDAP and configuration management additional bonuses for any IT Organization.
It is a real value for money for the features SysAid provides.
Cons: It presently does not have CMDB module, change management and problem management, but the people from Ilient have been very co-operative and have shared their road map with us, related to our request as below:
"SysAid is now moving to include more ITIL practices modules. Version 5.2 (scheduled in 3 months) will include CMDB module. The versions afterwards are planned to include problem Management and Change Management which will answer the need you mentioned in your document and will allow flow management and approval processes."
We look forward to ver 5.2 and implementing a more complete ITIL framework with SysAid
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Version: SysAid Help Desk and Inventory 5.1
"Easy Flixable and integrated with Exchange and Active Directory, suitable."
Cons: Does not support Windows Vista
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Version: SysAid Help Desk and Inventory 5.1
"Great tool. The new GUI looks magnificent"
Pros: The easy of installation and configuration.
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