- Quick specs
- Price: Free
- Operating system: Windows XP, Windows 2000, Windows NT
- Date added: October 09, 2006
- Total Downloads: 89,671
- Downloads last week: 240
- See full specifications
A newer version of SysAid Help Desk and Inventory is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 44 votes
See all user reviews
Publisher's description
From Ilient :SysAid is software for organizations' IT (Information Technology) departments. It provides asset management and monitoring, automatically scanning the organization's network, listing and testing its machines. SysAid Help Desk Software provides details on each machine (its hardware, software, history, and more), allows you to configure different tests for it and lets you remote control it. SysAid also provides help desk. Version 4.03 adds a new module - SysAid Monitoring Module.
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User reviews of SysAid Help Desk and Inventory 4.03
- Average user rating: 4.4 stars out of 44 votes
- My rating: 0 stars Write review
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Showing 5 of 8 user reviewsSee all 8 user reviews
This software version | All versions -
1 out of 1 people found this review helpful
Version: SysAid Help Desk and Inventory 4.03
"Solid program for any IT manager"
Pros: I like this program. Offers a lot of great features and is definately useful. I like the fact that it maps your network and offers remote assisstance to end users.
Cons: This program can sometimes be confusing, but the FAQ is really godd and the tech support is especially helpful.
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1 out of 1 people found this review helpful
Version: SysAid Help Desk and Inventory 4.03
"Excellent Product, Cut our IT staff response time tremendously!"
Pros: Ability To track IT response time, where you are going and how much your going there, Fully customizable reports including response time and how many SR's are applied per the administrator!
Cons: The only con that we have encountered so far is that the ease of use is a little higher than some simpler programs however, for the time and money it is more of a robust program. Besides if you are in the IT field you should understand this program with no problem!
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1 out of 1 people found this review helpful
Version: SysAid Help Desk and Inventory 4.03
"Penny wise, but NOT pound foulish"
Pros: Great help for ICT department. Free for small organizations. We needed more users and admins plus the project management tool. Works perfect, choose your own language. International support by email works perfectly.
Cons: Just reporting of calls and project tasks could be better. But if you install on SQL database, you can use the ODBC driver with Excel/Crystal/etc.
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1 out of 1 people found this review helpful
Version: SysAid Help Desk and Inventory 4.03
"An inexpensive, highly outstanding help desk tool."
Pros: Price, superior suppport, reporting and documentation features.
Cons: Requires a lot of configuring and setup.
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Version: SysAid Help Desk and Inventory 4.03
Pros: 1.- All in one helpdesk, inventory, remote management tool. Perfect for companies of any size and geographical distribution.
2.- although is a free product for companies below 100 resources, the helpdesk and support is great. We have the free version and one time we asked for a MacOS version of the inventory tool and the gave us the solution in 2 days.
Cons: 1.- Cant use remote control tool in linux desktop
2.- interface could be a little cleaner
- See all 8 user reviews Write review
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