Publisher's Description
From Ilient:
SysAid is a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Helpdesk,Asset Management, Monitoring, Reports and Analysis, Knowledgebase, Live Chat, and IT Benchmarking applications in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing and monitoring your organization's network (SNMP devices, hardware, software and change history).
What's new in this version: Version 7.5 includes more mobile management with the new SysAid.
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All versions:
4.4 starsout of 45 votes
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Current version:
0 stars Be the first to review this product -
My rating:
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"great programm"
Version: SysAid Help Desk and Asset Management 6.5
Pros
complete
intuitiveCons
a lot to configure
Summary
great works - nice tool
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"login info incorrect"
Version: SysAid Help Desk and Asset Management 6.0
Pros
nothing at all.
Cons
sent wrong login info. not free as specified
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"Simple and efficient HelpDesk and Inventory system"
Version: SysAid Help Desk and Asset Management 5.5
Pros
Easy configuration and use. Very reach service quality reports and a great asset inventory tool
Cons
No billing facilities
Summary
Despite providing sophisticated controls and meterings, SysAid can be used on its basic configurations, making it a great HelpDesk and asset inventory system to the small and medium companies, where there are no a dedicated IT technical staff. The interface is intuitive and navigation is very easy. The reports and lists exportable to excel gives an extra facility to administrators.
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"Excellent full feature Help Desk and Asset Mgt solution"
Version: SysAid Help Desk and Asset Management 5.5
Pros
Fast, easy implementation.
Great support.
Customizable fields, forms and interface.
Everything an IT support team needs.
The User Community Forum is very helpful, too.Cons
I like everything I have seen and nothing is missing.
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"This is the best product to solution our tasks."
Version: SysAid Help Desk and Asset Management 5.5
Pros
Frandly Interface without slim client (only http)
More settings
More reports
Very good supportCons
nothing!!! :)
Summary
We use the product more than two month. We have here more than 3000 users and 3500 assets. We think the product is exellent!!! Thank you Ilient Ltd.!!!
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"indefinite aid and support"
Version: SysAid Help Desk and Asset Management 5.5
Pros
All star to are eminent prestige to apiece option .........
Cons
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,;If you can meet with Triumph and Disaster
And treat those two impostors just the same;..........!
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"Easy Flixable and integrated with Exchange and Active Directory, suitable."
Version: SysAid Help Desk and Asset Management 5.1
Cons
Does not support Windows Vista
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"Great tool. The new GUI looks magnificent"
Version: SysAid Help Desk and Asset Management 5.1
Pros
The easy of installation and configuration.
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"Easy to setup, great on features for a complete Help Desk Solution"
Version: SysAid Help Desk and Asset Management 5.1
Pros
It was a breezy setting up SysAid, yet its features allows many functions any Help Desk setup would require. Being able to log every incident and track them within SysAid has helped us closely monitor all issues to closure.
The software and hardware assets management feature is a must have, it allows us to have snap shot of our vast network and be able to track incidents based on the individual hardwares.
Other features like remote control, LDAP and configuration management additional bonuses for any IT Organization.
It is a real value for money for the features SysAid provides.
Cons
It presently does not have CMDB module, change management and problem management, but the people from Ilient have been very co-operative and have shared their road map with us, related to our request as below:
"SysAid is now moving to include more ITIL practices modules. Version 5.2 (scheduled in 3 months) will include CMDB module. The versions afterwards are planned to include problem Management and Change Management which will answer the need you mentioned in your document and will allow flow management and approval processes."
We look forward to ver 5.2 and implementing a more complete ITIL framework with SysAid
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"just good nothing special nither clear"
Version: SysAid Help Desk and Asset Management 5.0.03
Pros
I thoth that it will be more powerfull but no I saw software better than that
Cons
is not clear to work whit is not intuitive.
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