- Quick specs
- Price: Free to try (100-issue trial, paging- and e-mail-disabled); $995.00 to buy
- Operating system: Windows 95, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
- Date added: March 30, 2004
- Total Downloads: 12,990
- Downloads last week: 7
- See full specifications
A newer version of BridgeTrak Suite is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 14 votes
See all user reviews
Publisher's description
From ScriptLogic Corporation :Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.
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User reviews of BridgeTrak Suite 5.5
- Average user rating: 2.9 stars out of 14 votes
- My rating: 0 stars Write review
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Showing 4 of 4 user reviewsSee all 4 user reviews
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1 out of 1 people found this review helpful
Version: BridgeTrak Suite 5.5
"Much better products out there for the money"
Summary: This product is okay, but there are much more robust products out there that cost the same or more. Support is horrible and the product always seems to be playing catch up with other products. We went with Remedy HelpDesk IQ and couldn't be happie... read more >>
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0 out of 1 people found this review helpful
Version: BridgeTrak Suite 5.5
"One of the better low priced products we found"
Pros: The depth of the product is quite excellent for the money. Was easy to set up and start using (took one day to get rolling). Support has been outstanding - we've been very pleased with the company and product. We looked at many products, and found most to be very high priced for this level of features, or cheap but lacking in features and depth.
Cons: Nothing substantial. Found a couple of outdated bits of information in the User Guide which the company addressed.
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0 out of 1 people found this review helpful
Version: BridgeTrak Suite 5.5
Summary: This software offered more than I thought it would for the money. Lots of customization capabilities and very easy to use. The install was a little tricky but the support dept. was very friendly.
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0 out of 1 people found this review helpful
Version: BridgeTrak Suite 5.5
"Customization Great /Comprehensive Demo"
Summary: Issue screen adapts easily to show what I need in a time-saving format my agents will understand. Demo file was large to download, but it was a highly functional demo compared to others. Got a good comprehensive look at the product.
- See all 4 user reviews Write review
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