BridgeTrak Help Desk Software 5.5 - Free download and software reviews - CNET Download.com

BridgeTrak Help Desk Software

Publisher's Description

More Products to Consider

  • mHotspot
    Turn your laptop into a Wi-Fi hotspot.
    Download Or, Learn More About mHotspot

    Installed

    Smart Install
  • TeamViewer
    Remote control computers via the Internet, take part in online ...
    Download Or, Learn More About TeamViewer

    Installed

    Smart Install
  • Virtual WiFi Router
    Share your Internet on your laptop over WiFi.
    Download Or, Learn More About Virtual WiFi Router

    Installed

    Smart Install
  • Free VPN
    Surf anonymously at full broadband speed.
    Download Or, Learn More About Free VPN

    Installed

    Smart Install
  • Advanced IP Scanner
    Find and scan all computers on your network and get easy access...
    Download Or, Learn More About Advanced IP Scanner

    Installed

    Smart Install
  • Winhotspot WiFi Rou...
    Setup a WiFi hotspot or wireless router on your Windows compute...
    Download Or, Learn More About Winhotspot WiFi Router

    Installed

    Smart Install
  • Advanced Port Scann...
    Perform scans on predefined port ranges.
    Download Or, Learn More About Advanced Port Scanner

    Installed

    Smart Install
  • Netcut
    Use pure ARP to detect IP/MAC address, and control/change mac, ...
    Download Or, Learn More About Netcut

    Installed

    Smart Install
  • Wi-Fi HotSpot Creat...
    Turn your PC into a mobile hotspot.
    Download Or, Learn More About Wi-Fi HotSpot Creator

    Installed

    Smart Install
  • LogMeIn Hamachi
    Extend LAN-like networks securely to distributed teams, mobile ...
    Download Or, Learn More About LogMeIn Hamachi

    Installed

    Smart Install
  • ExtraPuTTY
    Send and receive data on Telnet, SSH, Rlogin, and Raw protocols...
    Download Or, Learn More About ExtraPuTTY

    Installed

    Smart Install
  • Movie Downloader
    Download a large number of media files from the Web.
    Download Or, Learn More About Movie Downloader

    Installed

    Smart Install
  • WeFi
    Connect automatically to free WiFi networks.
    Download Or, Learn More About WeFi

    Installed

    Smart Install
  • Virtual Router Mana...
    Turn any computer with Microsoft Windows 7 or Windows 2008 R2 i...
    Download Or, Learn More About Virtual Router Manager

    Installed

    Smart Install
  • Wireless Network Wa...
    Display all the computers which are connected to your system.
    Download Or, Learn More About Wireless Network Watcher

    Installed

    Smart Install
  • PS3 Media Server
    Include server media to your PlayStation 3 over your network.
    Download Or, Learn More About PS3 Media Server

    Installed

    Smart Install
  • Technitium MAC Addr...
    Replace your Network Interface Card's Media Access Control (MAC...
    Download Or, Learn More About Technitium MAC Address Changer

    Installed

    Smart Install
  • ProtoMon
    Get notified when your servers and PCs stop working.
    Download Or, Learn More About ProtoMon

    Installed

    Smart Install
  • HsTcp2Com Standard ...
    Forward data between serial ports and establish communication.
    Download Or, Learn More About HsTcp2Com Standard Edition

    Installed

    Smart Install
  • NetworkProcMonitor
    Monitor and display information associated with each running pr...
    Download Or, Learn More About NetworkProcMonitor

    Installed

    Smart Install
  • ServersCheck Monito...
    Monitor, report, and alert on the availability and performance ...
    Download Or, Learn More About ServersCheck Monitoring Software

    Installed

    Smart Install
  • CommView for WiFi
    Point out network problems and troubleshoot from a detailed pic...
    Download Or, Learn More About CommView for WiFi

    Installed

    Smart Install
  • Vallum GMI Agent
    Query and control remote servers or other connected network dev...
    Download Or, Learn More About Vallum GMI Agent

    Installed

    Smart Install
  • Internet Bandwidth ...
    Count the total bytes received, sent, and bytes sent+received t...

    This download is served from an external site

    close

    NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

    Continue to download

    Sponsored Products

    Visit Site Or, Learn More About Internet Bandwidth Counter
All User Reviews

Results 1-10 of 17

  • 5.0 stars

    "I really love this software!"

    January 17, 2011  |   By HelpChick

    Version: BridgeTrak Help Desk Software 8.1 build 221

    Pros

    so easy to use! drag and drop customization

    Cons

    none that we found so far

    Summary

    like helpbabe's review, we too were using another vendor's and so unhappy. We made the switch a few months ago and our whole team couldn't be happier.

    Reply to this review

    Was this review helpful? (0) (0)

  • 5.0 stars

    "THIS IS THE BEST TICKETING SOFTWARE HANDS DOWN!!!!"

    January 17, 2011  |   By helpbabe

    Version: BridgeTrak Help Desk Software 8.1 build 221

    Pros

    ease of use, customization capability, numerous databases supported at no charge

    Cons

    didnt buy it sooner and wasted major dollars on a marketing genius (TI)

    Summary

    without a doubt this is the best ticketing system out there for the price....my company used (TI) for over 8 years/ The functionality in Help Desk Authority blows it away....what was really cool was the fact that we didn't have to start from scratch...we were able to take our ticket history into help desk authority.

    Reply to this review

    Was this review helpful? (0) (1)

  • 1.0 stars

    "2 years of frustration with this product"

    September 10, 2009  |   By crzytech

    Version: BridgeTrak Help Desk Software 8.1 build 221

    Pros

    it's better than nothing

    Cons

    clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work

    Summary

    we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've worked with open source products that were easier to use and less crappy. I would never recommend this product to anyone, like someone said above there are tons of other programs to use that offer the same or better functionality--use one of them.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "A headache waiting to happen."

    July 23, 2009  |   By inception

    Version: BridgeTrak Help Desk Software 8.1 build 221

    Pros

    nothing to brag about.

    Cons

    You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.

    Summary

    There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration.

    Reply to this review

    Was this review helpful? (0) (0)

  • 5.0 stars

    "Great tool!"

    June 5, 2009  |   By BrandonShafer

    Version: BridgeTrak Help Desk Software 8.1 build 221

    Summary

    This review was originally posted on VersionTracker.com.
    This is a great help desk tool!

    We were able to put this into production really fast.
    The features set was easy to figure out and it had some user-friendly features, like a dashboard view which we found really helpful.

    We did buy it after the 30 day trial.
    It wasn't free like some of the tools out there but the price was reasonable and our sales person and support contact have been really responsive.

    Reply to this review

    Was this review helpful? (0) (0)

  • 5.0 stars

    "Very strong help desk software...my favorite version yet"

    September 26, 2006  |   By cjmallone

    Version: BridgeTrak Help Desk Software 7 build 156

    Pros

    The new UI is excellent...very clean and easy to use. The old version (5.5) was a bit dated and this version definitely addresses it. I've been using BridgeTrak since 4.0 - this is easily the best.

    The feature set of the product is amazing for the money...I've used high end products like Remedy and low end ones like Track-IT, and for the money this is the best.

    Installs easily, works with SQL Server or Access, has a great Knowledge Base feature, excellent messaging / communication features...very strong overall.

    Tech Support hasn't been needed much - but I did call a couple of times with questions and they helped me quickly.

    Cons

    I can always come up with a wish list of things I want added to any product. In this case, when you consider the price and what the more expensive products will run you, it's tough to complain.

    Reply to this review

    Was this review helpful? (0) (0)

  • 4.0 stars

    "Excellent helpdesk software"

    September 13, 2006  |   By Server Guy

    Version: BridgeTrak Help Desk Software 7 build 150

    Pros

    My company recently purchased Kemma Software's BridgeTrak 7.0. The products we purchase where BridgeAccess, Bridge Auto Escalate and BridgeReceive modules. The installation process was very smooth except for one issue with BridgeTrak for Windows running a little slow. I contacted technical support and they suggested we move from an Access database to the free version of SQL (SQL Express). Once, we upgraded the performance was much better.

    I also found the technical support group to be very helpful and they were more than willing to assist me with my evaluation of the software. In fact, of all of the applications we evaluated, Kemma's support representatives were the most accommodating.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "Crash-city"

    May 4, 2006  |   By satch777

    Version: BridgeTrak Help Desk Software 7 build 150

    Pros

    Nothing redeemable about this software...

    Cons

    The further I got into the install process, my rage grew. Do not bother. Vague and poorly documented options, unstable operation, resource hog. Tech support was NO help.

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "Terrible software"

    May 3, 2006  |   By HereIsOblivion

    Version: BridgeTrak Help Desk Software 7 build 150

    Pros

    In short, there are not too many things to like about this software.

    Cons

    This is possibly the worst Issue Tracking software I have ever used. We are filtering through a dozen or so possible programs for our next upgrade, and this is possibly the worst.

    - Unclear instructions during install.

    - After install reboots are required along with additional "maintenance" done, however directions do not point out this details.

    - When using this software across a network connection the connection becomes near unstable and causes crashing of workstations as well as an unnecessary strain on Windows 2000 and Windows 2003 Servers.

    - After rebooting the server there are several .dll files which will occasionally have to be re-registered in order to continue working.

    - Technial support is near usless. I had to spend over 2 hours waiting on the phone to actually speak to a human being. When I finally did get to I had to speak to over 7 people before finding someone willing to actually troubleshoot the problems with something more than just a generic: "Reboot" answer.

    - There are so few customizations for this sofware, in comparison to similarly priced programs, it nearly makes the program usless.

    After attempting to use this software on not 1, but 4 seperate Servers we finally decided it was not worth the hassle of using this free trial software and went on to bigger, better, and cheaper software providers.

    My suggestion is to bypass this program all together. Don't even bother wasting your time downloading the trial and fighting with this.

    Reply to this review Read reply (1)

    Was this review helpful? (2) (1)

  • 1.0 stars

    "Middle of the road, not bad, but defiantly not good."

    May 2, 2006  |   By MrPeavs

    Version: BridgeTrak Help Desk Software 7 build 150

    Pros

    The new 7.0 interface at least looks nice when compared to 5.5.

    Cons

    Where to even start? This software just seems rushed, I started using 7.0 around build 134 and the amount of bugs then is simply unacceptable. It was almost to the point that it wasn't even useable as to what their sales had sold us on. The first bug I encountered; if a query assigned in StatusBar then the query was deleted. An account using that query is totally in accessible. Their response; dont give users access to delete queries. There support is a joke, good luck getting through to a real person on their so called, "helpdesk."

    The custom fields are simply a joke, it is to cumbersome, it isn't even worth the effort to use. Maybe, if they allowed you the ability to put it in the main tab, it would be fine. But you have to click on a custom field tab just to entered in that information. A major pain if you have a lot of custom fields.

    My biggest problem with the software; lies within the query system. With fields like Assigned Group, Priority or Assigned User. I have tried putting a NOT operator in front of all the defined entries for that field, but that does not return empty fields. There is no way to see if the Issue has not been assigned to anyone. The other major problem that I have with the query system is any query that involves date/time. Lets say you wanted to write a query that returns all cases that were received 5 days ago or more. You have to select a date that is 5 days out from today. The problem is that you would have to go in every day to edit that query. What I dont get, when the Priorities are set on a day, hour and minute bases, why cant we do 5 days, 0 hours and 0 minutes? There is also no logical way to have a query return results with a date/time field that is NULL (empty). What I have done to get a NULL (empty) date/time field is to choose the condition of less than and select 1/2/1901. Since the NULL (empty) date/time field is stored in the database as a 0, it will return any date/time field that is NULL (empty).

    Reply to this review

    Was this review helpful? (2) (0)

Results 1-10 of 17

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for BridgeTrak Help Desk Software 5.5
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

Previous Versions:

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel

Submit a problem report for BridgeTrak Help Desk Software

close

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The CNET Installer isn't working as expected

The download link does not work

The software has a newer version

The software contains malware

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Problem Report submitted

close

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK

This download is served from an external site

close

NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

Continue to download

Sponsored Products

Or, Learn More About BridgeTrak Help Desk Software

Installed

Smart Install
BridgeTrak Help Desk Software