- Quick specs
- Price: Free to try (50-request or 30-day trial); $1,130.00 to buy
- Operating system: Windows 98/Me/2000/XP/NT
- Date added: November 17, 2005
- Total Downloads: 2,385
- Downloads last week: 1
- See full specifications
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Publisher's description
From AmberCat Systems :AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both log calls and manage your database. With SLA monitoring, escalation, e-mail alerts, time, and charge recording, and a knowledge base, AmberCat Help Desk is a feature-rich and configurable program that can help you manage your help desk more effectively. Version 3.4 SP4a may include unspecified updates, enhancements, or bug fixes.
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