- Quick specs
- Price: Free to try (50 requests, optional switch to 30 days.); $2,510.00 to buy
- Operating system: Windows 98/Me/2000/XP/NT
- Date added: February 23, 2005
- Total Downloads: 2,385
- Downloads last week: 1
- See full specifications
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Publisher's description
From AmberCat Systems :AmberCat Help Desk can help you log, track and manage your help desk calls. Customers can log requests directly via email or their browser, in addition to rapid Windows-based call logging for your help desk staff.A tree view of customers, sites, contacts and equipment provides an easy way to both log calls and manage your database.With SLA monitoring, escalation, email alerts, time and charge recording and a knowledge base, AmberCat Help Desk is a feature-rich and highly configurable program that can help you manage your help desk more effectively.
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