ServiceNow Agent for Android

ServiceNow Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common agent workflows, making it easy for agents to triage, act on and resolve requests on the go. Organizations equip their Service Desks with the app to help service desk agents view, manage and resolve end user issues promptly from their mobile devices. Mobile Agent improves productivity with an intuitive interface to accept and update work, with or without Internet connectivity. It also simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

Out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management are included. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:

Manage the work assigned to your teams

Triage incidents and cases

Act on approvals with swipe gestures and quick actions

Complete work while offline

Access the full details, activity stream, and related lists of records

Optimize workflows with location, camera, and touchscreen hardware

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

NOTE: This version requires the ServiceNow Madrid instance.

EULA: https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310

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