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Call Center Scheduling Template for Microsoft Excel for Windows

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Used Call Center Scheduling Template for Microsoft Excel for Windows?

Editors’ Review

Download.com staff
This Excel-based tool offers an efficient, flexible, and inexpensive way to manage call center staffing. It calculates schedules based on projected call volumes and staffing needs.

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  • Pros

    • Simple, inexpensive, and flexible labor scheduling.
    • Tailorable and extendable for specific user needs.
    • Derives weekly staffing plans from daily call volume projections.
    • Supports Erlang-C algorithm for staffing calculations.
    • Allows manual adjustments for fine-tuning results.

  • Cons

    • Requires familiarity with Microsoft Excel.
    • Functionality is limited to spreadsheet capabilities.
Icon of program: Call Center Scheduling Te…

Call Center Scheduling Template for Microsoft Excel for Windows

Download now

Used Call Center Scheduling Template for Microsoft Excel for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
14.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows Vista
  • Windows 7
  • Windows 10
  • Windows XP
  • Windows 8
Additional Requirements
Microsoft Excel 2007/2010/2013
POPULARITY
Total Downloads
7,238
Downloads Last Week
1
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Program available in other languages

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Developer’s Description

By Scheduling Spreadsheet
Manage your call center staffing efficiently.
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