Provide live help chat and website monitoring solution for online customer support.
Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side. Fully customizable chat window to fit your website design. Large gallery of chat button images and chat invitations. Fully functional 10-day free trial.
Love geomap feature, along with traffic feature, helpful 24 hrs service. This is exactly what I was looking for
Cons
Didn't find any
Summary
Great product ,i totally love the features
jass1245
Pros
Gio map is very helpful and i use it all the time.the price is great !
Cons
i really can't think of one .
Summary
Real-time visitor tracking is a valuable feature
cdanysf
Pros
This software is stable, easy to use and pleasing to the eye.
Cons
I cant think of one
Summary
A great product that helps promote great online service
rstevenw
Pros
Easy to setup.
Flexible.
Easy to use.
The price is right.
Cons
None that I can think of.
Summary
Since adding Live Support Chat from Provide Support my companies online business has grown. Our clients enjoy the ease at which Live Support Chat enables them to get fast responses to their online purchasing questions.
NOT telling the WHOLE truth
bfergi19
Pros
see below.
Cons
price is per month for one operator.
Summary
Product is $15 for one operator for one month...This description/price needs to be updated to reflect the provider's true requests.
Absolutley Fantastic
limomania
Pros
I love this programme. I use it on my website limo-land.co.uk. It looks great on my website. You can change the images to a huge selection of templates or upload your own. The best thing about this product is the fact you can see people who are visiting your pages. it tells you what page they are browsing on, what website they found you on, what key words they typed to find you and where in the world they are calling from. Ontop of which, at anytime, you can invite them into a conversation, as if they just walked through your shop door!
Cons
The only thing i can fault on this download is the fact it's not free forever! But it's still definately worth the £60 a year membership!
Summary
Not bad Works fine!
haritosn
Pros
Cons
To buy at $15 is a bit miss leading! Its actually $15/month
Summary
good for every individual in the site
jejo michael
Pros
its outlook its quality and most of all its way to have a chat with others
Cons
Summary
Cool, but not the greatest
Cadet_MajorBuffum
Pros
I can chat with my friends now, YAY!
Cons
It is not the fastest service, but it's good enough for me.
Summary
$15 a month
mcothmane
Pros
Good interface
Cons
The Price is Actually $15 a month not a one time $15