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ZocDoc

CNET Editors' review

ZocDoc is a new service for finding local dentists and booking appointments for times that work with your schedule. Its aim is to replace the often aggravating process of trying to find a local dentist through the overwhelming, and often not-easy-to-use directories provided by insurance companies.

Just plug in your city or ZIP code, and ZocDoc will pull up a list of local dentists, along with their daily appointment openings and insurance options. You can sort open appointment times by the type of service you're looking for--cleanings, Invisalign, or the hallowed root canal. If you find an appointment that sounds good, ZocDoc has an appointment request system that forwards your request to the selected dentist's office.

You can also check out a dentist's online profile, which includes important information like their specialties, education, languages spoken, and affiliations with professional organizations. Each dentist profile page includes a map and a list of user-submitted patient reviews. Think of it being like a background check before your date with the drill. It's definitely a great concept, though the obvious missing piece here is an appointment scheduling system and the ability to sort by insurance.

Publisher's Description

All User Reviews
  • All versions:

    1.1 stars

    out of 14 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 1
    • 2 star: 0
    • 1 star: 13
  • Current version:

    1.1 stars

    out of 14 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 1
    • 2 star: 0
    • 1 star: 13
  • My rating:

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Results 1-10 of 14

  • 1.0 stars

    "worthless and expensive"

    January 28, 2014  |   By snorton48

    Version: ZocDoc

    Pros

    may be useful for internet-savvy patients

    Cons

    Many: 1) cost is around $300/mo/doc. 2)very few appointments made via ZocDoc 3)flaky patients, many make and cancel appointments within 30 to 60 seconds. Significant no-shows. 4) many of these patients could have found me in other (free) ways. 5) cancelling your contract involves non-responsive staff and mandatory retention phone calls from ZD,

    Summary

    Good idea but in actuality a waste of time and money. Skip it.

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  • 1.0 stars

    "ZocDoc is all talk"

    December 16, 2013  |   By mhdez22

    Version: ZocDoc

    Pros

    You can reach a real person.
    They will seem very understanding and compassionate of your dilemma

    Cons

    No one called me back
    They placed all the blame on the dentist office

    Summary

    I found a dentist's office that was listed as "In-Network" through ZocDoc. I had a dental emergency and I thought the site was very convenient. I got work done with this office only to later find out that they were Out-of-Network. The dentist office assumed no responsibility. I called ZocDoc. They were so horrified and were very apologetic about the situation. They assured me that they would talk to the dentist and get back to me. I waited, no call. Called them back and got the same compassionate reaction and a promise that they would call me back after speaking to the dentist. I have yet to hear from them. So much for all their concern. I would not recommend this site to anyone... you are not going to get reliable information.

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  • 1.0 stars

    "Their words mean nothing."

    November 13, 2013  |   By achtman

    Version: ZocDoc

    Pros

    Prompt response most of the time.

    Cons

    Talk big but don't perform.

    Summary

    At every stage of the signup process, the information I was supposed to receive did not arrive as promised and the people who were supposed to contact me did not.

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  • 1.0 stars

    "Review from OB/GYN"

    November 7, 2013  |   By MedAdmin

    Version: ZocDoc

    Pros

    Simple, but potentially powerful idea; bring new patients to your practice with online appointment scheduling.

    Cons

    Just about everything else, including everything that's been pointed out in previous reviews here.

    Summary

    Functionality is poor and it takes a significant amount of time to manage the confirmations and appointment block updates.

    The communication methods ZocDoc uses with patients is poor and confusing. Way too many "no-shows" and PTs arriving too late to be seen. The email confirmations make no mention of arriving early to complete paperwork or have IDs/insurance entered into the system. When the PT is told they can't be seen at their "confirmed" time they refer back to their ZocDoc email and we are the bad guys. ZocDoc could offer no way to address this issue based on the way their system is set up.

    When calling ZocDoc to get help with issues you never speak to the same person twice. Therefore you have to explain everything over from the beginning. Quality of customer service is poor.

    Marketing efforts are both poorly designed and unethical. Not even worth the free trial, much less the fee they charge after the free period.

    When push came to shove and I cancelled our trial, I learned that we had been charged. I asked them to refund the charge and I was told A> that I didn't notify them in time to cancel and B> their system can't issue refunds. First, I told them I wanted to cancel within the timeframe I was given by two of their employees. Second, what kind of billing system can't issue a refund? The only resolution they offered was to give us two more months of free service. NO THANKS!

    We're taking the charge issue up with our credit card provider since ZocDoc refuses to do the right thing by us. I've seen many other providers in our area drop off the ZocDoc website. That leads me to believe that they are not proving successful to many providers at all.

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  • 1.0 stars

    "Totally waste of time"

    November 1, 2013  |   By molily

    Version: ZocDoc

    Pros

    Website looks good.

    Cons

    It's completely a sales pitch. What Zocdoc does is "bait and switch". They charge a hefty fee for services available for free from other websites. They promise you their site will attract more patients and direct them to your practice. However, in realty, nothing can be far away from the truth. There were no patients, no services after signing up. When we called the cancel, the sales manager used the tactics persuading us staying with them. They are quick to ask for your credit card, but when we ask for refund, they use many excuses not to refund!

    Summary

    Stay away from them!

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  • 1.0 stars

    "Cheerful misinformation - no patients arrive"

    June 25, 2013  |   By PeterGateway

    Version: ZocDoc

    Pros

    The support team is incredibly cheerful and responsive. The site looks good. They get you pictures and stuff.

    Cons

    A sad repetition of other's experiences here. Sales team says expect 3 - 4 new patients per month. Cash paying. Yes, appropriate for your specialty. Then your first month NOTHING so you call them and they say, well there is a ramp up... so you keep trying and there is a ramp up indeed. You start getting more patients requesting appointments who.... are no-shows and don't respond to multiple phone calls or emails, are drug seeking (I want a stimulant prescription now but I don't want to get an assessment or have followup) or are angry because you don't take insurance (even though your profile clearly says that you don't take insurance). All along your ZocDoc rep will cheerfully suggests ways of "tweaking" your experience... and then you finally cancel after wasting thousands of dollars and hours and hours of time and you look for reviews and you discover that all of the reviews point to the fact that your experience is FAR FROM UNIQUE, as your rep suggested.

    Summary

    A waste of time and money.

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  • 1.0 stars

    "Never again"

    June 7, 2013  |   By emelkun

    Version: ZocDoc

    Pros

    None. Do your research before signing up.

    Cons

    1. I was sold the service based on false information, exaggerations, and frankly lies. They quoted multiple physicians with an impressive record of appointments. I was told I would likely see 25 unique patients because of the service. I was also told that they would not be enrolling any new plastic surgeons in the area until it was clear the demand was there and I was successful. Here's what really happened... I had 1-2 patients the first couple months which were not appropriate, uninsured, multiple cancellations and no shows. The patients I did get found me through my website and happened to schedule using the ZocDoc website widget. I would hardly count these as unique patients. I have yet to have a patient who was already signed up for ZocDoc find me directly on ZocDoc.

    2. 2 weeks after I signed up, 3 new plastic surgeons also were signed up. When I confronted them I was given multiple excuses. When I asked for a refund see below for full details.

    Summary

    3. I called my account rep at 30 days and was extremely frustrated and wanted out. I wanted to cancel service. I was told "Sorry" but you signed a contract. I read the language of the contract and it isn't clear to me that I can't cancel. I agree to give it another month. The month passes and I am even more frustrated about wasting a huge lump sum of money for nothing. They again say sorry, you signed a contract. Multiple calls later I get the run around. People from NY and LA who say "Let me look into that and get back to you" over and over. I am convinced the customer service strategy is to ignore you until you go away. have not heard anything bacc for several weeks.

    4. Look at the other reviews on this site. There are few places to review web services and this is the best I can do to warn you to stay away. If you absolutely must try the service, never sign a year contract with them. They will make you promises, take your money, and leave you alone and ignore your calls.

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  • 1.0 stars

    "NO PATIENTS....BEWARE!!!"

    November 13, 2012  |   By smilebydesign

    Version: ZocDoc

    Pros

    Have nothing good to say. Bad experience all around.

    Cons

    *Collect $3000 up front
    *Locked into contract
    *Patients cancel/fall through (flaky)
    *No follow-up done by ZOC DOC

    Summary

    If we could do it all over again, we would NOT have signed up with ZOCDOC. This was the worst decision financially we could have made. Dental marketing is difficult and so a alot of times we try things to help build patient base but this is by far a bad decision. Now we are locked in for 1 year.

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  • 1.0 stars

    "No Clients"

    August 20, 2012  |   By matthewbashover

    Version: ZocDoc

    Pros

    Looks good

    Cons

    No clients produced. Very mean-legal;istic about cancellation policy. Not cost effective for the Doctors office. 99% of patients find us by other means, this sight has insufficient traction to justify the fees.

    Summary

    From the doctors viewpoint: just don't do it. A great idea, but still too few users by far.

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  • 1.0 stars

    "an annoyance to offices"

    June 19, 2012  |   By Chameleon2192

    Version: ZocDoc

    Pros

    Good idea...

    Cons

    ...bad execution of the idea. Their sales people are pushy and most aren't very knowledgeable. On the initial call, the guy was here for ten minutes. By the time he left, I thought he was with Baptist Hospital. He never told me the name of the company and just asked me questions like, "Would you like to make your job easier?" Abysmal. What I REALLY don't like is when an office tells them "no" they ask if there are any other doctors we know of in the area who may be interested. If you tell them of any, they go to that doctors office and tell them, "Dr. So-and-So's office wanted me to stop by here and let you know about our product. They thought it'd be good for your office..." They're shady. I don't like their tactics.

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Results 1-10 of 14

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