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SugarSync Manager

Download Editors' Rating:
5
Spectacular
Average User Rating:
2.6
out of 134 votes

Quick Specs

  • Version:
    1.1.3
  • Total Downloads:
    121,314
  • Date Added:
    May 27, 2008
  • Price:
    Free to try; $2.49-$24.99 per month, depending on data size (45-day trial)
  • File Size:
    18.29MB
  • Downloads Last Week:
    21
  • Platform:
    Windows

Editors' Review

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SugarSync Desktop offers a complete, but sufficiently compact desktop manager for viewing and arranging the multimedia files that will be stored online as part of the SugarSync service to be retrieved via the SugarSync client on a Mac, other Windows laptops, a BlackBerry or Windows Mobile phone, or from your personal Web address from any other Web-friendly device.

SugarSync gets high ratings for its ease of use, reliability, and above all, its speed. There are nice extra features, like the Magic Briefcase that delivers between platforms the content you drop into it without having to browse through multiple file systems, and a quick link to your personal Web site. A search field would not go amiss, especially if you're not certain of your file's location and haven't had the foresight to include your file into the briefcase. Despite that, this service makes mincemeat of many competitors in the remote access space for its ability to monitor multiple computers and platforms with little fuss.

 
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Publisher's Description

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User Reviews
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Results 1–10 of 132

1 stars

"Scam - don't sign up"

August 12, 2015  |  By awjflint

 |  Version: SugarSync Manager 3.4.0

Pros

It seems to work for me, however other users report problems.

Cons

They upgraded me to a higher level of storage just before my annual membership was about to expire. Without warning that I would be billed, they then charged my credit card and billed me at the higher level of storage membership plan. One year prior they notified my that I had to renew for another year but there was no such warning this year, and it seems that they have changed their terms of use agreement online to be able to bill without warning, and I received no notification that their terms of use had changed. This seems to be a sneaky way of signing people up to higher plans then making them renew without notification for another year at this higher rate.

Summary

Do not join sugarsync, it is a scam.

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1 stars

"Can't cancel account."

August 11, 2015  |  By minodevdownload

 |  Version: SugarSync Manager 3.4.0

Pros

Service works OK.

Cons

They make it impossible to cancel your account.

Summary

If you ever need to cancel your account, it's impossible. You have to use a chat system that never ever works. I've tried dozens of times. Incidentally, the secret URL that they don't share unless you threaten legal action is: https://www.sugarsync.com/account/cancel

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1 stars

"Impossible to cancel account."

August 04, 2015  |  By christyhicks

 |  Version: SugarSync Manager 3.4.0

Pros

They make it VERY easy sign up. . . impossible to cancel.

Cons

I tried to cancel my account, following broken links, a couple of online chats, but even though the page indicated that the account was canceled, I tried logging in a few days later to see it was still active. I had even tried to remove my billing info from my profile, but you can't do that without replacing it with another valid credit card number. After exhaustive Google searching, I was finally able to find a customer service phone number and a sympathetic rep who transferred me to someone who agreed to cancel the account. The rep assured me my account had not been charged, but then I found a charge on my statement. I called again, and was once again assured I could follow links, the same link that showed the account canceled last time. The rep insisted there was a red button at the bottom of the screen but there wasn't. The cancellation chat is only open four hours a day, and no one answers and they refused to let you talk to a manager.

Summary

I am very techy with lots of online experience and I've never been exposed to such predatory practices. The inability to cancel without requesting emails, repeatedly being given invalid links on those emails, the inability to remove billing information, the refusal to allow you to talk to a manager. . . and the insistence that customer service can never cancel an account is clearly designed to wreak an extra year of service from you. There are several complaints filed with the BBB for this, along with reviews on other websites repeating the same type of things that happened to me. Please, don't get caught in their web.

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1 stars

"Awful customer support"

August 04, 2015  |  By FG675

 |  Version: SugarSync Manager 3.4.0

Pros

Good when it works

Cons

The customer support is awful. You've to wait days to get an answer, which typically is "reinstall the desktop app". If you use to sync more than one computer, get ready to have plenty of duplicate files.
And, the day you decide you had enough and you want to leave SugarSync, good luck! In order to stop your subscription, you need to chat with one of them... this is impossible! I've been trying for three days now and I cannot get someone in the chat. It always says they're busy and I should try later. That's a good enough reason for me to stay away from such a 'service'.

Summary

Stay away from a product that makes your life impossible when you decide to leave it and stop paying for it.

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1 stars

"Truly the worst customer experience ever !!!!!"

May 22, 2015  |  By ColdWatch4

 |  Version: SugarSync Manager 3.4.0

Pros

It works as described.

Cons

Down grade policy - only once a year at renewal
No notification that renewal is coming up
Unhelpful customer service

Summary

72 hours before my subscription was due I was bumped into a higher plan, I was not advised of this nor informed that my subscription was due. But I was billed for the higher plan. When I raised this with customer service they threaten to delete all my data if I did not stop with the complaint. I even wrote to the Sugarsync CEO Mike Grossman but got not response.

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1 stars

"Customer Service Stinks"

May 04, 2015  |  By Peter Pensotti

 |  Version: SugarSync Manager 3.4.0

Pros

It worked.

Cons

Customer Service
Billing Policies
Slow

Summary

I used SS for 3 yrs, enjoyed it while I had it, but tried to cancel after 2 days into my renewal and found out they will not stop billing you, will not prorate your service, so now I just paid $50 for nothing, feels like they are stealing from their customers. This is really frustrating and shows they just don't care about service only about short term profits. Very Dissatisfied.

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5 stars

"most flexible sync and backup solution"

March 10, 2015  |  By otuzakbear

 |  Version: SugarSync Manager 3.4.0

Pros

Allows you to sync just the folders you want. Has a great iOS application that is full featured.

Cons

Slightly more expensive than other solutions but reflects the features it has vs. competitors like dropbox.

Summary

excellent tool. very easy to use.

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2 stars

"The worst customer support we have ever encountered!"

February 08, 2015  |  By arcgrl

 |  Version: SugarSync Manager 3.3.0

Pros

Pretty good folder integration when it works, friendly interface.

Cons

Freezes and crashes, terrible customer support, very expensive plans (especially to existing users).

Summary

We have been using Sugarsync for about 2 years now, paying $100 a year for 100GB of storage. Though Sugarsync has significantly increased its plans for new users (the 250GB plan is offered for the same price that we are paying for only 100GB), they have refused numerous requests to upgrade us to this plan.

In a newsletter they've sent in October 2014 they promised the upgrade will be done early this year. Upon our inquiry this January, said upgrade has been pushed back to February. 2 days ago our storage space has completely run out, so we have contacted them once again, only to find out that the upgrade has been delayed to the end of March.
No solution was offered to our current problem.

Because of our slow connection and the reliance on their cloud services on a distant computer we don't have everyday access to, changing to a new cloud storage provider is a huge hassle, but if you're not tied to them yet, do avoid...

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1 stars

"no support customer nor tech"

February 02, 2015  |  By what?????

 |  Version: SugarSync Manager 3.3.0

Pros

Versions 1.x and 2.x work well

Cons

Original release of version 3.0 was really an alpha version with only about 3 basic features working. The current version 3.x is a beta version as many basic features of previous are still missing. They refuse to provide full working previous version. Basic nightly maintenance of their servers is NOT. Tech support is NOT. User forum has been basically closed but then moderators rarely responded... As other users mention, they don't communicate about upcoming renewal, system outage, etc.

Summary

Don't trust Cnet's review as it is over two years old. Read users' reviews of real experiences.

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5 stars

"Great tool"

January 25, 2015  |  By fvanonna

 |  Version: SugarSync Manager 3.3.0

Pros

I run Sugarsync on about 5 pc's and have been a user since .. I guess about 8 years.. Each pc has specific folders synced to it, and not just from 1 root folder, every folder from every pc can ben backup up and synced. This means when i'm working downstairs I just save my file, and I can continue working upstairs.

I also use it to backup my photo's and important other stuff. Because I keep these on only 1 pc and in the cloud ,these don't take up space on my other pc's.

If you delete something on purpose - no problem. Sugarsync has a backup (like a recycle bin) online that you can access yourself if you ever delete something from synced folder by accident. This has saved my day a couple of times.

Cons

The only con they had was that it was a bit expensive and the user interface was a bit confusing for a while (it used to be good, then they changed it and it wasn't so good, but they recently changed the interface again and now it's all good again. They also changed their plans (I get 250 GB instead of 100 GB now) so pricing is very fair now as well.

Summary

Dropbox on steroids - perfect for people with more pc's and as backup.

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Results 1–10 of 132

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Full Specifications

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What's new in version 1.1.3
Version 1.1.3 may include unspecified updates, enhancements, or bug fixes.
General
Publisher SugarSync
Publisher web site http://www.sugarsync.com
Release Date May 27, 2008
Date Added May 27, 2008
Version 1.1.3
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows XP/Vista
Additional Requirements Windows XP/Vista
Download Information
File Size 18.29MB
File Name SugarSyncSetup.exe
Popularity
Total Downloads 121,314
Downloads Last Week 21
Pricing
License Model Free to try
Limitations 45-day trial
Price Free

Previous Versions:

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