Folx for Mac

1.0 stars

"I don't recommend this software"

February 15, 2013  |   By rnedel

Version: Folx 2.0.1029

Pros

Attractive user interface.

Cons

Downloads failed to work for me.
Support was limited to email-only, inflexible, and frustrating.
Company did not honor their published return guarantee.

Summary

Each month, I need to download 45 files from a specific website. I purchased Folx for the Mac specifically to accomplish that one task. I immediately attempted the download and found that it failed for all 45 files. I tried over and over again, varying my Folx preferences, browser choices, and methods of initiating the downloads, but the software simply wouldn't work.

I contacted tech support at Eltima software within one or two days of purchasing the software. Their only means of tech support was via email. They indicated that they needed me to provide my login credentials, which I was exceptionally wary of doing since the web site is highly sensitive. I wouldn't provide this information for obvious security reasons (sending username and password via email is incredibly insecure). I communicated that I would be willing to provide this information via phone tech support, allowing the rep to test the issue with me on the phone. That way, I could change the login credentials immediately after our work together. Eltima refused phone support, holding fast to their requirement that all support be accomplished via email.

Next, I agreed to attempt the downloads, and to allow Folx to log the attempts. I emailed the resulting log file to Eltima. They reviewed the file, acknowledged that the downloads were not working, but offered no solution except for me to provide my credentials via email, so that they could test further.

I continued trying the downloads over the course of another week or so, but Folx was never successful.

Next, a low level tech support representative agreed that, while Eltima wouldn't provide a phone number for me to call, that I could Skype him next Monday. They are located in Europe. I am located in the United States. So about the only way for this to work (time-zone wise) was for me to arise at 6 am and to initiate a Skype call. I did that.

No one answered the call. A few minutes later, I received a text message via Skype from that same representative stating that he is not allowed to answer the Skype call...the very call that he had set up. I texted back and forth with him for a while, using his Skype address, trying to understand what was going on and came to the realization that despite their acknowledgment that Folx was not working to properly download my files, and despite setting up a Skype rendezvous with me, they simply would not conduct tech support any other way than via email. They understood my misgivings about me losing control of security, yet they were inflexible.

Finally, I agreed via Skype to provide my credentials. They, in turn, would conduct tests on the downloads. I would maintain a text-type contact via Skype such that when their testing was complete, the low level tech rep would text me that they were done. I could then change my login credentials to minimize exposure.

We did that. Tech support confirmed that their software was unable to download any of the files properly. They told me that they that the website in question seems to have some sort of protection mechanism in place, and that they had no idea when a fix would be made available.

At that time, I requested a refund. They knew, and I re-explained that I had purchased their software explicitly, and solely for the purpose of being able to download those files on a monthly basis. They refused.

If one reads the FAQ, posted on Eltima's website at:

http://wiki.eltima.com/knowledge-base/general/money-back.html?ajax=true ,

one finds that Eltima's written policy explicitly states they will refund clients in cases like this. Their policy states...

According to our Return Policy, "Eltima Software offers an honor-based 14 days money-back-guarantee for the purchase any Eltima products. Honor-based means we will be glad to return your investment when we are sure the product is malfunctioning on a client's PC and we receive assistance in finding out the reason on the side of our customers."

I purchased the software on January 23, 2013. I initially contacted Eltima for assistance on this matter...oh the very next day, or at most, two days later. Finally, Eltima and I conducted the tests described above, and I requested a refund on February 5, 2013. That is a period of 13 days between purchase and Eltima agreeing that their software doesn't download the files, and they don't know how to fix the problem. Simply stated, Eltima chose NOT to honor their own, written return policy.

Based on my experience Folx does not perform the task it is advertised to do (at least as it relates to the 45 files I needed to download), their tech support is inflexible, and they don't stand behind their product. I wasted a significant amount of time, effort and money, and have nothing but frustration to show for it. Perhaps their software will work for you. If so, then that's great. If not, I wouldn't count on Eltima acting in good faith to resolve your issue.

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5.0 stars

"This is really good downloader for my Mac"

August 5, 2012  |   By fairydied

Version: Folx 2.0.1029

Pros

Easy to use
Can download torrent
Have drag link function

Cons

I can't found Cons until now

Summary

Good

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5.0 stars

"Great product, great support!"

May 28, 2012  |   By Nanibe11

Version: Folx 2.0.1029

Pros

Unfortunately, the machine several times to re-install and piracy are not permitted to register! A few hours to help support me, thanks!

Cons

Have not found any downloads so far been solved!

Summary

I bought the pro version and I am completely satisfied!I find it much better than many competing products!

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5.0 stars

"It has lots of handy options"

April 10, 2012  |   By PerlK

Version: Folx 2.0.1029

Pros

It has a free edition

Cons

It works and I don't see any cons

Summary

It's the only downloader with the automatic speed control.

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5.0 stars

"Nice download manager"

March 20, 2012  |   By FlanaganFlanagan

Version: Folx 2.0.1029

Pros

Has a free version, which is really free

Cons

Didn't have problems with it

Summary

I have purchased it in bundle with Elmedia Player and I was not disappointed. In general I didn't have a need of using download manager, but now I understand that it worth to be purchased. Torrent search feature and downloads scheduler help me much with my downloads.

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5.0 stars

"The tagging system is perfect"

March 5, 2012  |   By RonRonRich

Version: Folx 2.0.1029

Pros

It works pretty good especially for 'Resume'.

Cons

Nothing serious

Summary

I have paid for its torrent search and I was not disappointed.

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5.0 stars

"great job on release fold 2.0 :)"

February 28, 2012  |   By zebi3333

Version: Folx 2.0.1029

Pros

This is the great software ever for torrent.i like all the software of Eltima Software.

Cons

great job,

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5.0 stars

"One of the best apps for downloading"

January 28, 2012  |   By danmarius7

Version: Folx 2.0.1029

Pros

Powerful, automatic, pleasant GUI

Cons

Nothing so far

Summary

Folx makes downloads much easier and faster. My Internet connection is not good, so such features as scheduler and splitting the downloads into threads help me much.

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5.0 stars

"My favourite downloader"

January 16, 2012  |   By NicolaBil

Version: Folx 2.0.1029

Pros

Free app, which really works

Cons

No cons found

Summary

As a rule I don't expect much from the free software. But Folx surprised me much. Well done download manager with easy navigation.

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