Fit Day

1.0 stars

"Very Poor Customer Support - Look Into Other Options"

August 22, 2012  |   By Cyradia

Version: Fit Day

Pros

I've tried out about a dozen "calorie counter" web apps over the last few days. They're all very similar, and most obviously tap into the same food/calorie database. This application runs as all of the others do, you painstakingly add in every thing you consume and a handful of graphics shows you your running calorie total.

The one differeniator I noticed (and what drew me initially) was they have a vitamin report that helps you gauge your dietary vitam intake. However, there are several common nutrients missing (folic acid as a vitamin, grams of sugar consumed as another).

Cons

First big con - horrible customer service. For "support" they have unpaid volunteer customers (clueless as to software problems or updates) on their forum. Skim their forums for a sample of the snide attitude the forum community has...ESPECIALLY do this if you're going to BUY the product. Even my fellow CNET reviews state problems getting them to respond to technical failures after paying.

Second big con - very greedy monetization scheme (which is a horrible combination with bad customer service). Your options are to 1) deal with a (best I can tell from comment...purposefully) clunky free version that is so littered with ads it'll crawl or 2) pay them $50 for a one year subscription (so you don't even own the software for good) to their "ad-free, slightly better designed" application. If you're going to pay - look through all the technical problems of their customers first. If you're going to use the free version, invest in a very good ad blocker.

Summary

While at first glance the vitamin report made me tentatively settle on this product, I'm incredibly annoyed at the clunky software, poor design (many step throughs when adding food), and attitude of the "staff".

In addition to the two big cons (customer service and expensive), they've also missed several obvious features. They have a slick set of graphs seeing if you met your "food goals", but these goals are all based on the RDA values. It would be so much nicer if you could alter these based on your situation (pregnant, high blood pressure, heart problems...all may have different goals). Also, it has no feature to see how you're doing avoiding bad things. For example, it'd be nice to set a max sodium level or sugar level that also had a bar graph to see how well you're doing.

My recommendation would be to shop around a lot before settling on this product. There are so many fish out in the "calorie counting app" sea, and this one has some sour streaks in it.

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