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CyberScrub

Average User Rating:
3.0
out of 119 votes

Quick Specs

  • Version:
    3.0
  • Total Downloads:
    256,264
  • Date Added:
    Mar. 19, 2003
  • Price:
    Free to try (15-day trial); $49.95 to buy
  • File Size:
    6.69MB
  • Downloads Last Week:
    117
  • Platform:
    Windows

Publisher's Description

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User Reviews
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Results 1–10 of 109

1 stars

"awful awful awful ..."

April 13, 2015  |  By seejur

 |  Version: CyberScrub 1.0

Pros

idk really idk ...

Cons

customer service ... what good is the software if you cannot use it

Summary

customer service exchange ...

Ticket Details Back Back
Ticket Summary
Ticket #: 5416-10018437
Email Notification: Use Customer Email Notification Preferences
Status: Solution Suggested
Date Created: 3/31/2015 10:56 AM EDT
Last Updated: 4/6/2015 3:41 PM EDT

Ticket Description
Type of Support: Technical Product Support
Select Product: CyberScrub Security
Product Version: 1.0.9.100
Summary: I can't activate this product
Details: I cannot get the key to work. Says I do not have a valid subscription. You charged my credit card so ... Here are details of my order.

Thank you for your order
Dear Charles Keegan ,

Thank you for ordering from CyberScrub, LLC on March 17, 2015. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI *CyberScrub, LLC. on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Order Summary

Order Number: 13338509344
Order Date: March 17, 2015

Product Name Qty Ordered Amount Discount
CyberScrub Security 1.0 With Media Wiper and 1 yr. Subscription 1 $69.95
Serial Number: 25F654-HWY58H-1ANQ3F-81ZZCG-HAHA0F-NG4871-72JTF5
Backup Disc 1 $11.99

SubTotal:
$81.94

Shipping:
$0.00

Discount:


Tax:
$6.56

Total:
$88.50
Shipping and Billing Information

Billing Address:
Charles Keegan
444 Bridge Street
PO Box 63
Selkirk NY 12158
5189350480
segkey@hotmail.com


Shipping Address:
Charles Keegan
444 Bridge Street
PO Box 63
Selkirk NY 12158
United States
5189350480
segkey@hotmail.com
Product:
Attachment:

Solution
Solved:
(4/6/2015 3:41 PM EDT)

Hello Charles,

We would like to help you using a remote session by remotely connecting to your machine.

To accomplish this, please send a separate email to sales2@cyberscrub.com

In subject of above email, please provide following

Reference to the ticket number 5416-10018446 Kind Attn. Pat

To remotely connect to your machine we will need you to click on http://connect.cyberscrub.com and then click on "Start Session" blue color button and follow the screen prompts so that we can get connected and work on your system in your presence.

We are usually available from 10:30 to 4:00 PM USA EST from Monday to Friday.

It is recommended that in your Sales email, you provide us approximate day and time you will try to connect remotely, so that we are prepared to help you and resolve your issue completely.

Kind regards,

Support Team.

Actions


History
Date Created Actions Contact Name Comment
4/6/2015 3:41 PM EDT Solution Suggested CSRCyberScrub Customer Support

Hello Charles,

We would like to help you using a remote session by remotely connecting to your machine.

To accomplish this, please send a separate email to sales2@cyberscrub.com

In subject of above email, please provide following

Reference to the ticket number 5416-10018446 Kind Attn. Pat

To remotely connect to your machine we will need you to click on http://connect.cyberscrub.com and then click on "Start Session" blue color button and follow the screen prompts so that we can get connected and work on your system in your presence.

We are usually available from 10:30 to 4:00 PM USA EST from Monday to Friday.

It is recommended that in your Sales email, you provide us approximate day and time you will try to connect remotely, so that we are prepared to help you and resolve your issue completely.

Kind regards,

Support Team.
4/4/2015 2:56 PM EDT Solution Rejected CustomerCharles Keegan

I installed the license on the first machine and activated it ... so far, so good. Then I uninstalled the program, wiped the hard drive and sold that machine ...

With the second machine I installed the product and TRIED to install the license but was notified that the license expired ... as a result I could not use the license on the second machine ... I have never used the license on a second machine ... I bought the product two weeks ago ... I just want to transfer the license to the new machine as I will only be using the license for a single machine ... like I said - I have 11 months plus ... I never used two activations as the second one was prevented ... I just want to activate on the new machine.

With respect, your explanation is not accurate.
4/3/2015 1:40 PM EDT Solution Suggested CSRCyberScrub Customer Support

Hello Charles,

You have installed the license on 2 different machines and one license is supposed to be installed on one machine. Out of convenience we allow up to 2 activations per license.

If you have utilized your both activation then next time you need to re-install or install the product on your system we might ask you to purchase additional license.

I hope above explanation helps.

Kind regards,

Support Team.
4/2/2015 10:06 AM EDT Provided Info CustomerCharles Keegan

I initially installed the program on a different computer ... that installation has been removed and that computer has been sold ... I want to reinstall on this computer ... the license is only two weeks old ... thank you.
3/31/2015 11:22 AM EDT Provided Info CustomerCharles Keegan

Additional information: I initially installed the program on a different computer ... that installation has been removed and that computer has been sold ... I want to reinstall on this computer ... the license is only two weeks old ... thank you.
3/31/2015 10:56 AM EDT Routed
to Queue System Dear CyberScrub Customer,

Thank you for your recent message. This auto-generated email is to confirm that we have received your inquiry.

We strive to reply individually to customer questions within two business days. Your concerns are important to us, and we work hard to provide quality support.

You can find answers to commonly asked questions in our Help Center at http://support.cyberscrub.com.

Thank you for your business- we appreciate you!
Sincerely,
The CyberScrub Support Team

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Help Desk and Customer Support Software by Parature

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2 stars

"Cyberscrub Privacy Suite is not worth the trouble!"

March 17, 2015  |  By Allan Ertman

 |  Version: CyberScrub Privacy Suite 5.1.1.283

Pros

When it works, it erases data completely. I have tested it with Recuva and Encase. Data is unrecoverable!

Cons

1. Erasing privacy data and recycle bin and then shutdown the computer is now possible, you have to wait for one of the tasks and then run the other.
2. You cannot just start Cyberscrub Privacy Suite and rely on the program to run without problems. It sometimes stop, because of errors.
3. Support is really not very nice and comes up with solutions that does not work.
4. The Privacy Suite should keep working after the subscription expires, but it does not. Support gave me this solution: Buy a new subscription.

Summary

All in all after having trouble with Cyberscrub Privacy Suite many times over 1.5 years, I recommend you to buy some other privacy software.

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5 stars

"Thank You CyberScrub"

July 31, 2014  |  By becca5902

 |  Version: CyberScrub Privacy Suite 5.1.1.283

Pros

I sleep well at night knowing that all of my information is securely deleted now, thanks to you guys.

Cons

I entered my access key wrong but that was my fault other than that no problems.

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5 stars

"Outstanding Solution Tool! *Highly Recommend*"

July 23, 2014  |  By ceew345

 |  Version: CyberScrub Privacy Suite 5.1.1.283

Pros

I have to say that this is by far the best product that I've used when deleting anything beyond recovery and it's very simple to navigate too. I haven't been able to trust any other product until I cam across CyberScrub but I do highly recommend this tool if any when dealing with your security and privacy.

Cons

I have yet to be disappointed, great technology.

Summary

I also noticed that they've added some features to this product that I might have to look more into myself but here's the website if anyone wants to explore it www.cyberscrub.com

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3 stars

"Pretty good but lacking behind new versions of browsers"

January 20, 2014  |  By ertmania

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

Cleans pretty good

Cons

Always lacking behind new versions of browsers. Thats a security risk.
Sometimes files names can be restored after cleaning.
Missing a very important feature: To be able to clean files, recycle bin, and everything and then shut down the computer

Summary

All in all a pretty good software for safe deletion of files. I have tried to restore data with Encase and Recuva.
Sometimes file names can be restored and Cyberscrub doesn't update the program when new version of browser are present.
Not as good as Evidence Eliminator which was excellent.

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1 stars

"Don't waste your money on this useless software"

January 20, 2014  |  By chrisinvbc

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

Cyberscrub at one time was excellent security software, which was updated on a regular basis.

Cons

This software desperately needs updating. Does not work with the latest versions of Firefox, Opera, Google Chrome and Word 2010. Looks like the software has not been updated for a few years. I unfortunately wasted over $50 to purchase this software, as years ago this used to be excellent up-to-date software. Was a complete waste of my hard earned money. Now looking for internet security software that is as good and has similar features to what Cyberscrub once was years ago.

The positive reviews for this software were obviously created by the publishers of Cyberscrub.

Summary

Do not waste your hard earned money on this software. It is hopelessly out-of-date rendering this software pretty much useless. A complete waste of money.

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5 stars

"So glad I got it!"

September 30, 2013  |  By gzane2665

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

It found lots of sensitive information that I'm really glad I wiped before donating an old PC
Process for wiping information was straightforward
Installation was super easy & support was quick & easy

Cons

None so far, will update if I run into any

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5 stars

"Great piece of software!"

September 23, 2013  |  By Roino

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

Works as advertised, solid and dependable. I had a question regarding my key and support got back to me quickly. Hassle free!

Cons

None to report so far!

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5 stars

"This is a terrific product! I would recommend it to all"

September 22, 2013  |  By skfinance1

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

I am in finance and have used this product very effectively for many years. It has always been very dependable and completely reliable. I am very secure in the knowledge that once my data is deleted, it is truly gone. The product fully lives up to its claims and is still the best on the market. Support today is very good though two years ago they had a bad patch in new releases but they fixed it.

Cons

None at this time.

Summary

Great product and well-worth the money.

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5 stars

"Works like a charm! Its all it claims and more!"

September 19, 2013  |  By techsoftuser1

 |  Version: CyberScrub Privacy Suite 5.1.1.143

Pros

I have been using this product for over ten years and can say that I am very satisfied with its performance. It has always wiped out everything it said it does and I would recommend it to anyone.
Support was spotty a few years ago but has been very good for the last year or so. They even did a remote session and helped fix the problem (of course the problem was Windows and its settings on my pc, not their problem!).
Its well-worth the money.

Cons

None at this time

Summary

Get it! It works very well!

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Results 1–10 of 109

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Full Specifications

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General
Publisher CyberScrub
Publisher web site http://www.cyberscrub.com/
Release Date March 19, 2003
Date Added March 19, 2003
Version 3.0
Category
Category Security Software
Subcategory Encryption Software
Operating Systems
Operating Systems Windows 95/98/Me/NT/2000/XP
Additional Requirements Windows 95/98/Me/NT/2000/XP
Download Information
File Size 6.69MB
File Name psuite51.exe
Popularity
Total Downloads 256,264
Downloads Last Week 117
Pricing
License Model Free to try
Limitations 15-day trial
Price $49.95

Previous Versions:

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