"deceptive hook line "Bios available" from eSupport"
Version: BIOSAgentPlus 2.2013.07.11
finds many drivers that could be updated
Empty promise on Bios updates, you only find out there's nothing after you've paid.
The situation:Further developments: I contacted eSupport and requested a refund, and I was notified by Paypal two days after submitting the request of a full refund. That's much appreciated, but it would not have been required had the BiosAgentPlus software done a proper job in the first place.
4 computers: 1x Dell T3500 with win7 - OS now running on SSD, 1x Sony Vaio Z12 laptop with win7 - OS now running on SSD, 1x Sony vaio vgn-Fe31h laptop with win XP, 1x Lenovo Thinkpad X61 with XP.
The issue: I needed to know if a Bios update might allow the laptops to run stably on SSD. I didn't have time to search everywhere manually, I thought, but I knew one computer at least had a Phoenix Bios. So I searched the net: Happily, I came across the PhoenixBios website, with a link to eSupport with their BiosAgentPlus "free" software. Installed that on all computers, ran on all. Hurrah, said BiosAgentPlus, BIOS updates ARE AVAILABLE for all my computers! As well as various other driver updates, but BIOS update available is right there at the top. I really would not have expected that, as I had recently checked the Sony support site. Anyway, click on the download update link and ... you see it's not free anymore. $29 for BiosAgentPlus download access and a "FileCleaner" programme. Actually at a discount, apparently. Thanks, guys! Still, with 4 computers with BIOS updates, and all other drivers upgraded as a bonus, not too bad anyway! But first, ..proceed to checkout (equiv.) and oops!..an additional $10 is slapped on automatically for some registry cleaner that I didn't want or select, so back to unclick that well-meant option. Then, paid by PayPal. Then reran the BiosAgentPlus and requested updates for Bios for all 4 computers. I will obtain a link for download, the Software says. So, which might work? Which might not? The sobering answer: no BIOS updates were provided. The reply from eSupport: "BIOSAgentPlus located a BIOS update for a similar model of your computer. However, upon further review, our BIOS update team has determined that the BIOS version currently installed on your PC is the most up to date BIOS available." So, a scam? Oh, yes.. BiosAgentPlus also searches for updates to drivers for other computer hardware. On my systems, it suggested: 1) older intel storage drivers than those already installed, 2) an "updated" HD audio driver that killed audio on the Sony VGN-FE31H, and a device driver (for the same laptop) intended for a Dell system (needless to say, it didn't work).
My verdict: Save your money, keep your drivers up-to-date through the manufacturer's support sites, or download each driver from wherever at your peril. Either way, there is zero advantage to BiosAgentPlus. Stay away from eSupport.
Updated on Mar 4, 2014
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