Used ServiceDesk Lite 2016 for Windows? Share your experience and help other users.
Key Details of ServiceDesk Lite 2016
- Manage service contracts and customer complaint life cycle.
- Last updated on
- There have been 2 updates
- Virus scan status:
Clean (it’s extremely likely that this software program is clean)
Developer’s Description
FeaturesService contractsEasily manage service contract or AMC details.It keeps you informed whether the customer is in Contract or the Contract has expired, before attending the service call.
Register complaintYou may receive customer complaints from various sources, such as email, telephone, web.Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.Service Desk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.
Assign complaint to service executiveAfter complaint is received it is assigned to service executive.Assigning complaint to service executives ensures every complaint is attended.It also helps to analyze and promptly allocate complaint to the service personnel.In Service Desk Lite complaint assignment is quiet simple.You get the pending list of complaints that are yet to be assigned.
Complaint ClosureThis is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.You can track details such as status of complaint, action taken to resolve issue.
Used ServiceDesk Lite 2016 for Windows? Share your experience and help other users.
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