Features Service contracts Easily manage service contract or AMC details. It keeps you informed whether the customer is in Contract or the Contract has expired, before attending the service call.
Register complaint You may receive customer complaints from various sources, such as email, telephone, web. Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers. Service Desk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.
Assign complaint to service executive After complaint is received it is assigned to service executive. Assigning complaint to service executives ensures every complaint is attended. It also helps to analyze and promptly allocate complaint to the service personnel. In Service Desk Lite complaint assignment is quiet simple. You get the pending list of complaints that are yet to be assigned.
Complaint Closure This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending. Tracking status enables you to identify the complaints that are open or not resolved and take timely actions. You can track details such as status of complaint, action taken to resolve issue.