Icon of program: Richmond SupportDesk

Richmond SupportDesk for Windows

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Editors’ Review

Download.com staff
Richmond SupportDesk enables enterprise-wide IT service support and ITIL best practices. It offers fast, flexible, and measurable support across Windows, Web, and Mobile platforms.

  • Pros

    • Rapid implementation for ITIL best practices
    • Fast, flexible, and measurable service support
    • Supports Windows, Web, and Mobile client interfaces
    • Reduces operator workload with self-service knowledge base
    • Automated notifications for incident resolution

  • Cons

    • No explicit mention of cloud-based deployment
    • Limited detail on advanced reporting capabilities
    • Mobile support details are vague
    • No mention of integration with other ITSM tools
Icon of program: Richmond SupportDesk

Richmond SupportDesk for Windows

Download now

Used Richmond SupportDesk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
6.7
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows XP
  • Windows 10
  • Windows Vista
  • Windows 2000
Additional Requirements
Windows 2000/XP/2003 Server/Vista
POPULARITY
Total Downloads
208
Downloads Last Week
0
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User Reviews

4/5

2 User Votes

Developer’s Description

By Richmond Systems
Implement enterprise wide IT Service support and deliver ITIL best practices.

Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.

Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available. Version 6.7 is an enhanced end user web portal and windows mobile support.

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