Richmond SupportDesk for Windows

By Richmond Systems
Trial version
User Rating

Key Details of Richmond SupportDesk

Implement enterprise wide IT Service support and deliver ITIL best practices.
Last updated on November 6, 2008
There have been 1 updates
Virus scan status:
Clean (it's extremely likely that this software program is clean)

Developer's Description

By Richmond Systems

Implement enterprise wide IT Service support and deliver ITIL best practices.

Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.

Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available. Version 6.7 is an enhanced end user web portal and windows mobile support.

Richmond SupportDesk for Windows

By Richmond Systems
Trial version
User Rating

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Full Specifications

GENERAL

Release: June 26, 2008

Latest update: November 6, 2008

Version: 6.7

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 2000
Windows Vista
Windows 10
Windows XP

Additional Requirements: Windows 2000/XP/2003 Server/Vista

POPULARITY

Total Downloads: 207

Downloads Last Week: 1

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Last Updated

User Reviews

4/5

2 User Votes

Good help desk software for managing IT support if you are using ITIL processes.
SagigmailAugust 7, 2008
Pros
Logical layout and made tracking of support requests easy. Wizard driven setup process made it fairly straight forward to get started could bring in users and computers via Active Directory. I had a few technical questions which their support where happy to help me with. Was good at keeping support and users informed with automatically notification of technicians and users when problems are resolved or workarounds available.
Cons
Summary
Customisable with plenty of interfaces
Davidson1974August 7, 2008
Pros
Offered good access points for users such as mobile & web interfaces which meant our helpdesk operators were less swamped.
Cons
Summary