ManageEngine ServiceDesk Plus for Windows

By Zoho
Free
User Rating

Used ManageEngine ServiceDesk Plus for Windows? Share your experience and help other users.

Developer’s Description

Deliver help desk services to your end-users.

ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated Project Management and Asset Management software.It has an ITIL ready version with incident, problem, change, CMDB and service catalog included.

By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete itsm processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are active directory user importing,single sign-on, user satisfaction surveys, customizable workflows, help desk automations and advanced analytics.

With voice-driven iPhone app and android app, access your help desk on the go anywhere anytime. ServiceDesk Plus offers flexible integration for application management, network monitoring, API, mobile & PDA and remote control.

Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident, Problem, Change, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.

ManageEngine ServiceDesk Plus for Windows

By Zoho
Free
User Rating

Used ManageEngine ServiceDesk Plus for Windows? Share your experience and help other users.

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Full Specifications

GENERAL

Release: October 27, 2015

Latest update: October 27, 2015

Version: 9.1

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 2000
Windows 98
Windows Server
Windows 7
Windows XP
Windows ME
Windows NT
Windows 10
Windows 2003

Additional Requirements: None

POPULARITY

Total Downloads: 8,245

Downloads Last Week: 1

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Last Updated

User Reviews

2.8/5

6 User Votes

Complete product ... but expensive in some cases
shyd75February 21, 2013
Pros
easy-to-install (user friendly), very easy fits to all your business needs, web based, regular update, manage all aspects , multi language support, multiple sites, manage contracts, powerfull customized reports, self service portal ... and their support is very responsive
Cons
can be quite expensive in some cases ( with ams ), some screens to improve
Summary
Powerful software covering all needs, with regular updates. one of the best help desk software I've tested.
Waste product
Rakesh_coolAugust 17, 2012
Pros
It will defenitely waste your organisation's time and money, If you intent to do so buy this product
Cons
This product features are outdated and it is full of bugs. There are lots of good products with latest features than this one. DONT BUY
Summary
ManageEngine ServiceDesk Plus
BharathiskyJune 12, 2011
Pros
The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.
Cons
Of course, it has some limitations which need to be taken care of. Overall the product is good
Summary
Reliable, simple & Affordable product to use.
Major issues regarding inventory with XP SP2, skimpy AD integration.
rajivmehraJune 5, 2007
Pros
UI looks impressive, low cost.
Cons
Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work. <p>It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most! <p>Needless to say our department is looking elsewhere.
Summary
Terrible
dneizerJune 4, 2007
Pros
The HelpDesk application might be worth your purchase.
Cons
The Inventory application is worthless. It doesn't run with Microsoft SP2 and firewall turned on. Their customer support couldn't fix the problem. This problem dates back to 2004 and they have no solution except to give you the run around. Even their ManageEngine ServiceDesk Plus 6 version inherited this SP2 Firewall problem. We've had 3 network experts try to solve this problem but they've given up trying to figure out why AdventNet does random ports and such. <p> <p>Furthermore, you have very few options in setting up your scan. Only one scanning schedule. If you have a complex network then you'll have to scan all or nothing. <p> <p>Try something else like Spiceworks which is free and available from this site.
Summary
pretty neat & cute helpdesk tool
hawkinsApril 12, 2005
Pros
combines asset management with helpdesk. good features like software license tracking, SLA compliance tracking & network inventory management. all this at a very affordable price.
Cons
Summary