LabTech for Managed Service Providers is a one of a kind solution that combines remote technical support with inventory, client, and technician management at competitive price. Improve productivity and efficiency by consolidating support ticketing, time tracking, monitoring and remote control into one application. No client network configuration is necessary eliminating the setup and maintenance of a monitored network infrastructure.The Control Center offers complete control over any system that is running the System Monitor. Display the inventory data and send commands from the Control Center without user interaction. All inventory data is updated on a regular schedule or can be sent on demand. Connect directly to the users desktop with built-in VNC or other(RDP,PCanywhere,etc).
Track jobs with complete support ticketing and record time by entering data only once. Export time to standard programs with XML/CSV Support. Integrates with Microsofts CRM, Visio and Outlook. Version 1.7 adds active directory Push Support, XP Theameing and improved visual display, Custom commands and Extra Fields for computers added.