Used Freeware HelpDesk CentreDesk Group for Windows?
Editors’ Review
Download.com staff
Top Recommended Alternative
Pros
- Fast and easy call logging and tracking
- Full history of all actions taken
- Automated SLA contract labour charges
- Fully functional parts inventory management
- Secure technician-specific log viewing
Cons
- Email confirmation details could be more comprehensive
- Missing specific details on quotation approval/rejection workflow
- Cancellation fee option for invoicing requires further clarification
- Batch email facility capabilities not fully detailed
- Flexibility of workflow could benefit from elaboration
Used Freeware HelpDesk CentreDesk Group for Windows?
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