Icon of program: Freeware HelpDesk CentreD…

Freeware HelpDesk CentreDesk Group for Windows

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Used Freeware HelpDesk CentreDesk Group for Windows?

Editors’ Review

Download.com staff
CentreDesk is a freeware, multi-user help desk solution designed for easy call logging, tracking, and customer communication. It streamlines support workflows with automated features.

  • Pros

    • Fast and easy call logging and tracking
    • Full history of all actions taken
    • Automated SLA contract labour charges
    • Fully functional parts inventory management
    • Secure technician-specific log viewing

  • Cons

    • Email confirmation details could be more comprehensive
    • Missing specific details on quotation approval/rejection workflow
    • Cancellation fee option for invoicing requires further clarification
    • Batch email facility capabilities not fully detailed
    • Flexibility of workflow could benefit from elaboration
Icon of program: Freeware HelpDesk CentreD…

Freeware HelpDesk CentreDesk Group for Windows

Download now

Used Freeware HelpDesk CentreDesk Group for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
6.101
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2003
  • Windows Vista
  • Windows NT
  • Windows 7
  • Windows XP
  • Windows 2000
  • Windows 10
  • Windows Server
Additional Requirements
Microsoft Office 2000 - 2010 Professional
POPULARITY
Total Downloads
12,478
Downloads Last Week
0
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User Reviews

1/5

2 User Votes

Developer’s Description

By Merging Technologies
Log and track customers' calls and full history.
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventoryTo maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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